Role Purpose
The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery


Do

• Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)

• Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
• Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement

• Identify and close early warnings on a project to avoid any customer escalations

• Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage

• Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project

• Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working

• Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team

• Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations

• Manage team attrition

• Facilitate rewards and recognition to acknowledge the high performers in the team

Stakeholder Interaction



Display


Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the IT industry - Competent
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
  • Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
  • Program Management - Execute projects with end-outcome and process focus, along with understanding of delivery processes and its governance - Expert
  • Solution Focus - Apply design thinking to bring about new and novel solutions or changes in processes, products or the way business is conducted - Competent
  • Technical knowledge - knowledge of new upcoming skills in the market as per the future trends and bring in to Wipro for its deployment/ training the team - Expert
  
  

• Behavioral Competencies
  • Client centricity
  • Problem solving and decision making
  • Execution excellence and passion for results
  • Change agility
  • Passion for results
  • Nurturing people
  • Executive presence
  • Collaborative working

Deliver



IT Operations Management

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.