India Job Openings

Wipro Limited

Senior Group Leader

Pune

September 4, 2024

Pune, India
DOP
3105919

Job Description

Roles & Responsibilities:

Responsible for coaching, shadowing and supporting their agents directly.
Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.

Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
Managing day-to-day operations – ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.

• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent, Ops Manager, ) with to-the-point communication • Able to adapt quickly to changes in workflows/processes/procedures/product features

Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
Clearly outline current performance drivers of their market and actions to improve
Maintain a professional and personable demeanor at all times

6-8 years of overall Experience.

Minimum 36 months of experience in managing teams for order processing and management services

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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