India Job Openings
Wipro Limited
Sr. Trainer
Hyderābād
September 4, 2024
- Hyderabad, India
- DOP
- 3100046
Job Description
Role Profile
Trainer
Role Definition
The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way
Roles and Responsibilities
The trainer plays a pivotal role from start to end of the Domain training that includes the following:
1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
2. Deliver Generic Domain Specific Modules along with up skilling resources on process.
3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
5. Deliver pre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedial training for existing employees
8. Ensure all regulatory requirements are complied with from time to time
9. Maintain trainee data and information
10. Generate training reports from time to time
11. Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customize training content for delivery
13. Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analysts performance
15. Analyze training needs for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
18. Responsible to work with ops to bridge gaps during training.
1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
2. Deliver Generic Domain Specific Modules along with up skilling resources on process.
3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
5. Deliver pre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedial training for existing employees
8. Ensure all regulatory requirements are complied with from time to time
9. Maintain trainee data and information
10. Generate training reports from time to time
11. Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customize training content for delivery
13. Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analysts performance
15. Analyze training needs for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
18. Responsible to work with ops to bridge gaps during training.
Certifications and Assessments
Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification
B2 - Domain Process Training Certification
Education
Graduate
Knowledge
Must Have
’1 Good Hands on system & applications expertise
2 Fluent in English language skills
3 Excellent Communication and presentation Skills
4 Good Customer interaction skills
5 PC literate with good system navigation skills
6 Good Data input skills
7 MS Office (Excel, Word, Outlook) skills - Basic
8 Task Management & Organization skills
9 Problem solving skills
10 Professional experience in Industry environment
11 Ability to engage with the client and run/lead workshops
12 Excellent Facilitation and influencing skills
’1 Good Hands on system & applications expertise
2 Fluent in English language skills
3 Excellent Communication and presentation Skills
4 Good Customer interaction skills
5 PC literate with good system navigation skills
6 Good Data input skills
7 MS Office (Excel, Word, Outlook) skills - Basic
8 Task Management & Organization skills
9 Problem solving skills
10 Professional experience in Industry environment
11 Ability to engage with the client and run/lead workshops
12 Excellent Facilitation and influencing skills
Good to have
- Advanced Research Skills
- Content Design & Development Skills
-
Experience in handling LMS activities
Experience
Must Have
1. A Deep Knowledge of the Business
2. The Ability to Measure and Assess Staff Training Needs
3. Strong Communication and Interpersonal skills
4. A Passion for Continuous Learning
5. Innovative Thinking
6. Embrace Efficiency
1. A Deep Knowledge of the Business
2. The Ability to Measure and Assess Staff Training Needs
3. Strong Communication and Interpersonal skills
4. A Passion for Continuous Learning
5. Innovative Thinking
6. Embrace Efficiency
Good to have
Prior experience in similar role
ID Certification and Technical Skills
Prior experience in similar role
ID Certification and Technical Skills
Behavioral Skills and Attributes
Assertive Communication
Conflict Resolution Mindset
Able to balance work and life
Good Time Management
Self-improvement Mindset
Good Stress Management/Resilience
Patience
Conflict Resolution Mindset
Able to balance work and life
Good Time Management
Self-improvement Mindset
Good Stress Management/Resilience
Patience
Geographic Information Systems(Maps)
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
New Job Alerts
ADIENT INDIA PRIVATE LIMITED
Lab Technician
Beech Grove
CONTRACT
November 7, 2024
View Job Description
Lilly
Clinical Research Scientist- Rheumatology, Global and US Medical Affairs
Indianapolis
FULL TIME
November 6, 2024
View Job Description
Lilly
Associate Director - eSource Capabilities
Indianapolis
FULL TIME
November 6, 2024
View Job Description
Lilly
Instrument Technician - Process Instrument Technician
Indianapolis
FULL TIME
November 6, 2024
View Job DescriptionLooking for similar job?
Collabrains Professionals India Private Limited
Stock Market Trainer/Teacher
Chandigarh
FULL TIME
August 31, 2024
View Job DescriptionSee What’s New: Wipro Limited Job Opportunities
Wipro Limited
Account Delivery Executive - Capital Markets & Insurance
Chennai
September 15, 2024
View Job Description
Wipro Limited
Global Director - Identity and Access Management Lead
Gurgaon
September 15, 2024
View Job DescriptionNew Job Alerts
ADIENT INDIA PRIVATE LIMITED
Lab Technician
Beech Grove
CONTRACT
November 7, 2024
View Job Description
Lilly
Clinical Research Scientist- Rheumatology, Global and US Medical Affairs
Indianapolis
FULL TIME
November 6, 2024
View Job Description
Lilly
Associate Director - eSource Capabilities
Indianapolis
FULL TIME
November 6, 2024
View Job Description
Lilly
Instrument Technician - Process Instrument Technician
Indianapolis
FULL TIME
November 6, 2024
View Job Description