India Job Openings

Wipro Limited

Transformation Manager

Gurgaon

September 6, 2024

  • Gurugram, India
  • DOP SLH
  • 3101636
Job Description
Role Purpose
The purpose of this role is to support delivery leadership teams by ensuring smooth delivery of products and platforms on technical front.


Do


Provide technical assurance for all high value products and platforms to clients
Define the scope of technical delivery with the client in the agreement to upkeep the revenue & reputation of Wipro
Ensure successful delivery of critical projects within the organization by mitigating all the business and technology related risks.
Ensure successful software or application release; quality assurance, technical documentation, technical operations, training and technical support
Create and maintain a project plan that tracks the completion and delivery of all IT milestones, including development, quality assurance, documentation, and deployment
Highlight issues through Early Warning System to resolve any escalations proactively
Highlight all the financial, technical, functional risks which are foreseen before the start of the project and escalate it to the delivery teams to bridge the gaps
Provide timely technical assistance on client escalations within TAT
Support the external audit requirements related to product and platform processes
Review the master of service agreement terms with respect to technical implementation, the milestones to be achieved & its impact along with termination clauses
Provide Technical Solution which enables root cause and analyses system performance, along with highlighting solutions in low areas and work alongside to create performance management plan
Understand the legal terms in technical aspects to bridge contractual gaps in contracts
Ensure that technically & techno-commercially all contractual and projectgaps are closed


Stakeholder Interaction


Stakeholder Type

Stakeholder Identification

Purpose of Interaction


Internal

Head - Delivery Assurance

Regular reporting & updates


Pre-sales, sales, delivery teams

Delivery assurance coordination in all aspects before final closure of client deal


Display


Lists the competencies required to perform this role effectively:
  • Functional Competencies/ Skill
    • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Expert
    • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
    • Delivery Management - Understanding of delivery processes, tools and methodologies - Competent
    • Technical knowledge - technical know-how related to the project delivery, terms and conditions of contracts across different geographies and its application globally on different projects - Expert


Competency Levels


Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.


Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.


Expert

Applies the competency in all situations and is serves as a guide to others as well.


Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized
within the entire organization.


  • Behavioral Competencies
    • Formulation &Prioritization
    • Managing Complexity
    • Client centricity
    • Execution Excellence
    • Passion for Results
    • Business acumen


Deliver


No.

Performance Parameter

Measure


1.

Technical Delivery Assurance


# of escalations resolved within TAT, minimum process exception, CSAT score, count of met /not met against project delivery plans



Institutional_Finance_Buy_Side_Others

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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