India Job Openings
V Group Limited
Vessel System Support Officer
Chennai
FULL TIME
September 2, 2024
- Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems.
- Proactive Maintenance of existing equipment, hardware including networking equipment.
- First line troubleshooting of communication issues and escalation to service providers.
- Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)
- Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.
- Carry out cybersecurity audits, assessment and implement risk mitigation measures.
- Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required.
- System health checks.
- Maintaining records of systems & vessels supported.
- Communication of completed work
- Email / Phone support during weekends / public holidays
- Any other tasks assigned by the Team Lead – Vessel Support, Head of IT Operations and Group IS Support Manager
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