Indonesia Job Openings
indosat
AVP-Head of E2E Operation Support
FULL TIME
November 17, 2024
Date: Nov 18, 2024
AVP-Head of E2E Operation Support
Location:ID
Level: Supervisor
Employment Status: Permanent
Department:
Description:
Role Purpose:
- Overseeing end to end Operation support for Digital Touchpoint to ensure apps working as expected according to agreed SLA. Align with BSS team (Middleware, Core Network, VAS, Security Ops, Payment System etc.) to ensure that digital touchpoint is working as expected
- Align with Product (Core and VAS) and CVM team to ensure that product which available in Digital Touchpoint is working as expected.
- Perform swift troubleshooting including providing RCA and recommendation when an issue occurred by alignment with all related parties such as IT Ops, Apps Dev, Partners
- Align and Ensure L1 and L2 partner follow agreed SLA
- Monitor technical activity to support business user such as manage product catalog for my IM3 promotion
- Address technical concern, ideas and suggestion for product and service improvement
Qualification:
- Min. S1 graduate from reputable university, with major in Marketing Commerce / Technology
- Good understanding of Telco network, Application Layer and network ports/protocols usage is essential
- Good knowledge of networked Application to Application communication including mobile apps or web-based apps.
- Experience troubleshooting complex network issues
- Target oriented problem-solving approach and decision-making capabilities.
- The ability to work flexibly in a high-pressure environment, managing changing priorities and workloads is essential
- The ability to equally adept to working in a team and alone and have an exceptional work ethic to achieve the required results and customer satisfaction
- Very good Oral and Written communication skills
Experience:
- More than 5 years of experience in IT operation and monitoring to understand the mobile communication industry, especially on digital apps and digital channel including front end application and mobile apps.
- Product Management and Project management capability, especially on telecommunication industry and mobile apps industry
- Preferably had various assignments in different functions in Marketing or having experience in working in highly dynamic companies
- Deep understanding of the telecommunication and competitive landscape in Indonesia especially on mobile apps and web-based application
- Highly experienced in leading cross functional teams
Skills:
- Agile leaner and responsive to feedback
- Collaborative team player
- Ability to plan holistically
- Customer centric approach
- Quality & Results Orientation
- Understanding of commercials and research results
- Proactive to ensure goals are met and we stay ahead of the competition
Area of Responsibilities:
- Overseeing end to end Operation support for Digital Touchpoint (my IM3, Bima+, OLA, Captive Portal, PWA, i SImple, Rita and Corporate website) to ensure apps working as expected according to agreed SLA.
- Align with BSS team (Middleware, Core Network, VAS, Security Ops, Payment System etc.) to ensure that digital touchpoint is working as expected
- Align with Product (Core and VAS) and CVM team to ensure that product which available in Digital Touchpoint is working as expected.
- Perform swift troubleshooting including providing RCA and recommendation when an issue occurred by alignment with all related parties such as IT Ops, Apps Dev, Partners (Artajasa, Delivery partner, Gerai, VAS partner etc.)
- Collecting and preparing data related to the progress of digital apps and digital channel performance
- Prepare performance report, analysis, and recommendation, and update the status of product/program development in the pipeline as requested by business owners
- Serve as a company representative for external related functions
- To build good network in the industry and keep up to date with new trends
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