JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Overall deliverable
Act as the single point of contact for the delivery of building and facilities management services to the client

Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.

Manage the delivery of the building and facilities management services to the client’s facilities under JLL’s management.

Liaise regularly with the client on building and facilities management issues.

Implement regional JLL initiatives such as JLL Client Assurance Program (JCAP), Mandatory Account Deliverables (MAD), training programmes and other initiatives as appropriate.

Drive client specific initiatives such as agreed savings, energy management, benchmarking, green building and sustainability, etc.

Manage the team to ensure the maintenance and upkeep of the facilities.

Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.

Establish consistency in the monthly, quarterly, Half yearly and yearly reporting

Prepare, adjust, review and report against agreed SLA and KPIs.

Be responsible for the management of the team e.g. recruitment, performance assessment, team building, team leading etc.

Prepare and implement a Succession Plan for the account.

Drive the development and use of asset management system or applicable CIMS, where available.

Relationship management and liaison with Client business managers, Building Management and local statutory authorities

Building and Facilities Management
Through vendor management and under the direction of the Local Manager oversee, supervise and manage the following services:
Maintenance technical engineering

Predictive and Preventive maintenance program of Client owned equipment;

Reactive maintenance tasks of Client owned equipment;

Building Improvement program for future sustainability

Risk assessment, identification, mitigation and solutions

Asset and life cycle management thru out client equipment

Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;

Monitor the quality assurance of all maintenance tasks;

Manage any relevant Data center, DRC, Hub server and other critical point in the scope of deliverable

Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;

Vendor management, improvement and SLA review;

HSE management, ensuring zero goals to each aspect

Help Desk and Customer request management;

Building and Facilities data collection and reporting;

Manage and perform managerial role for soft service scope

Manage housekeeping and janitorial deliverable

Manage integrated pest management

Improve and maintain Landscaping, plantations, green field

Incident management and reporting;

Seat Management/Seat Allocation;

Minor move management and minor works support;

Fixed Assets Management for facilities related assets, where applicable;

Create budgets OPEX and CAPEX, present and justify

Manage overall financial status of contractual between JLL and client, ie billings, accrual, ect.

Engineering Management
Through vendor management and under the direction of Local Manager oversee, supervise and manage the following services:
Predictive and Preventive maintenance program of Client owned equipment;

Reactive maintenance tasks of Client owned equipment;

Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;

Monitor the quality assurance of all maintenance tasks;

Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;

Input change requests for maintenance for approval;

Assist in the energy utilization study;

Utilities management

Asset and life cycle management thru out client equipment

Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;

Ensure all client owned plant and equipment is operating correctly and to maximum efficiency;

Ensure Client maintenance and statutory obligations have been met.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.