Indonesia Job Openings
Shopee
CS Support Lead - Operations, ShopeeFood (Yogyakarta)
Yogyakarta
September 1, 2024
- Manage CS Support Team
- Ensuring CS to achieve Quality and Productivity
- Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
- Manage SOPA user journey and mapping on the BP script to the system
- Develop and maintain accurate forecasts of contact volume and staffing requirements.
- Reviewing optimized schedules created by WFM BPO to meet service level goals while considering agent preferences and business needs
- Conduct regular analysis of performance metrics, identifying trends and areas for improvement.
- Provide recommendations for process improvement based on data analysis.
- Implement strategies to maximize workforce efficiency and minimize operational costs.
- Utilize workforce management tools and software to automate and streamline processes.
- Ensure compliance with labor laws, regulations, and company policies.
- Education background : S1 or Bachelor’s degree
- Min. 5 year as CS Operation SPV or CS Support SPV (KMS, Trainer, QA)
- Proficiency in data analysis tools such as Microsoft Excel, Google Sheets, or more advanced platforms like Google Data Studio or Power BI.
- Ability to process, clean, and analyze large datasets to derive meaningful insights
- Knowledge of SQL (will be advantage)
- Understanding of database structures and the ability to extract relevant data for reporting purposes
- Familiarity with reporting tools specific to contact center
- Understanding of basic statistical concepts for analyzing trends and patterns in data
- Knowledge of database management systems (DBMS) for organizing and maintaining data
- Ability to document reporting processes and procedures for knowledge sharing and training purposes
New Job Alerts
Bintang Cemerlang
Kepala gudang pengiriman dan stok barang
Tangerang
FULL TIME
September 21, 2024
View Job DescriptionCV Cahaya Boga Utama
Online Sales Coordinator
Denpasar
FULL TIME & CONTRACT
September 21, 2024
View Job DescriptionCV Cahaya Boga Utama
Driver Mobil Thermo
Denpasar
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Hewlett Packard Enterprise
Digital Sales Representative
Jakarta
FULL TIME
September 21, 2024
View Job DescriptionNeuvel Aesthetic & Dental Clinic
Beauty Consultant Marketing Sales
Surabaya
FULL TIME
September 21, 2024
View Job DescriptionCV Kairos Jaya Nusantara
Dicari segera Asisten Rumah Tangga, Perawat Lansia dan Baby Sitter
Jakarta
FULL TIME & CONTRACT
September 21, 2024
View Job DescriptionPT Ramah Alam Hijau
Teknik Sipil Pelaksana Lapangan
Bandung
FULL TIME
September 21, 2024
View Job Description
Nestle Operational Services Worldwide SA
Human Resources Business Partner
Jakarta
FULL TIME
September 21, 2024
View Job DescriptionLooking for similar job?
PT. Valdo Sumber Daya Mandiri Area Yogyakarta
Administration Support Coordinator
Yogyakarta
CONTRACT
August 30, 2024
View Job DescriptionCV Cahaya Boga Utama
Admin Sales & Support
Denpasar
FULL TIME & CONTRACT
August 29, 2024
View Job DescriptionSee What’s New: Shopee Job Opportunities
Shopee
Quality Assurance Sampling - Operations (Solo, Contract-based)
Surakarta
September 19, 2024
View Job Description
Shopee
Quality Assurance Sampling - Operations (Jogja, Contract-based)
Yogyakarta
September 19, 2024
View Job Description
Shopee
KYC and Acquisition Coordinator - Operations, ShopeeFood (Yogyakarta)
Yogyakarta
September 4, 2024
View Job DescriptionNew Job Alerts
Bintang Cemerlang
Kepala gudang pengiriman dan stok barang
Tangerang
FULL TIME
September 21, 2024
View Job DescriptionCV Cahaya Boga Utama
Online Sales Coordinator
Denpasar
FULL TIME & CONTRACT
September 21, 2024
View Job DescriptionCV Cahaya Boga Utama
Driver Mobil Thermo
Denpasar
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Hewlett Packard Enterprise
Digital Sales Representative
Jakarta
FULL TIME
September 21, 2024
View Job DescriptionNeuvel Aesthetic & Dental Clinic
Beauty Consultant Marketing Sales
Surabaya
FULL TIME
September 21, 2024
View Job DescriptionCV Kairos Jaya Nusantara
Dicari segera Asisten Rumah Tangga, Perawat Lansia dan Baby Sitter
Jakarta
FULL TIME & CONTRACT
September 21, 2024
View Job DescriptionPT Ramah Alam Hijau
Teknik Sipil Pelaksana Lapangan
Bandung
FULL TIME
September 21, 2024
View Job Description
Nestle Operational Services Worldwide SA
Human Resources Business Partner
Jakarta
FULL TIME
September 21, 2024
View Job Description