Indonesia Job Openings
J&T Cargo
Customer Complaint and Handling Specialist
Jakarta
September 20, 2024
Job Descriptions:
- Accept customer's order requirements and complaints, claims arbitration.
- Handle and resolve customer complaints, claims arbitration.
- Managing day-to-day tickets from ticketing system partner and internal cross functions.
- Service data statistics and sorting.
- Provide explanations to consumers regarding products and services.
- Maintain good relationships with customers.
- Minimum Bachelor's Degree in any field.
- At least 2 Year(s) of working experience in Customer Service area/Customer Relation
- Good communication skill
- Proficiency in using Microsoft Office software, ability in using Ms. Excel formulas is preferred.
- Able to handling complaints and provide feedback for customers/clients or has problem-solving skills.
- Understand how customer service works at a detailed level
- Prior experience in logistics and operations/Customer Service in Ecommerce
- Willing to accept the shift system and work on holidays.
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