Title: Customer Service - Kerobokan
Description:
Leading a Storage Facility company seeks a dedicated Customer Service to join our client's team in Kerobokan, Bali.
Key Responsibilities:

• Respond to customers' Whats App messages, phone calls, or emails in a friendly, helpful, and timely manner.
• This includes replying to potential customers by giving them detailed information (e.g. pricelist, video, photo, location, or catalog), assisting in choosing storage unit size, suggesting customers visit the facility, and sending follow-up messages.
• Assist customers during sign-up and payment, also demonstrate how to use the storage unit and lock the door.
• Take visitors for a tour of the storage units and suggest a suitable storage unit size.
• Keep track of invoices and send customers Whats App reminders of their bills.
• Help to keep the work area clean and organized, including the office, facility, and storage units. Not limited to cleaning the storage unit before the customer moves in or after moving out.
• Make sure to confirm visitors who visit the storage facility and assist accordingly.
• Keep documents organized, up to date, and uploaded to Google Drive every month.

Qualifications:

• Customer service experience is essential
• Excellent communication skills in English
• Proficiency in Whats App and Google Sheets
• Friendly, service-oriented attitude and ability to work in a team
• Strong organizational skills with a keen attention to detail.

Apply Now and Be Part of Our Success!
Job Type: Full-time