Minimum Requirement
1. Must possess a College Degree
2. Must have experience in a similar role, demonstrating an understanding of the job functions and requirements
3. Strong analytical thinking and problem-solving abilities.
4. Proficient in basic English for effective communication.
5. Demonstrates effective communication skills, with an emphasis on active listening.
6. Familiarity with Google Workspace (Google Suite) applications (Docs, Sheets, etc.).
7. Possesses active typing skills to ensure efficiency in tasks requiring data input and documentation.
Basic Qualifications:
1. More than 1 year of customer service experience (Preferably in the Finance/banking-related industry)
2. Have experience working as part of a call center team
3. Understand smiling voice for handling call center
4. Have strong interpersonal skills, communication skills, and a positive attitude.
5. Have strong problem-solving skills to solve customer needs with concise and clear answers.
6. Willing to work for the shifting schedule
7. Can work under pressure to achieve the target
8. Ability to multitask, prioritize, and manage time effectively.
9. Adaptable to various customer characteristics and needs.
10. Willing to be placed in Yogyakarta
Key Responsibilities:
1. Handle Customer Inquiries:
· Respond to customer queries and provide accurate and timely assistance.
· Ensure all customer interactions are handled professionally and effectively, meeting service level agreements.
2. Issue Resolution:
· Diagnose and resolve customer issues related to products or services
· Escalate complex issues to relevant departments while maintaining ownership of the case until resolution
3. Maintain Customer Satisfaction:
· Ensure high levels of customer satisfaction through active listening, empathy, and effective communication.
· Follow up with customers to ensure their issues are fully resolved and they are satisfied with the support received.
· Work closely with other team members to ensure consistency in service delivery.
4. Documentation and Reporting:
· Log all customer interactions in the system and maintain detailed records of support cases.
· Report recurring issues or customer concerns to relevant teams to help improve product and service quality.
5. Product Knowledge:
· Stay updated on product features, service changes, and company policies to provide accurate information to customers.
· Assist in educating customers about product functionalities and usage to enhance their experience.
6. Process Adherence:
· Follow established support protocols, guidelines, and procedures.
· Strive to meet or exceed performance metrics including response times, resolution times, and customer satisfaction scores.
Jenis Pekerjaan: Penuh Waktu