Requirement
- Male Only
- Working Graveyard shift (9 pm above)
- Familiar with GDS Ticketing System Such as Sabre and expertise in Galileo
- Minimum Formal Education Level: D3/S1 from any discipline.
- Graduates of the Tourism and Travel Business Vocational School are welcome to apply
- Preferably has at least 2 years of experience in Flight/Travel Industry
- active English skills (speaking / writing)
- Familiar With Travel agency
- Familiar with salesforce
- Have good logical analysis and critical thinking skills
- Empathy and good communication.
- Process-oriented
- Ready for working under pressure.
- Good writing and speaking skills.
Jobdesk
- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
- Provide the appropriate solutions for Customers' cases related to Request & Complain for International Flight within the agreed SLA
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
- Always comply with the latest SOP, Working Instructions, Company guidelines
- Actively involve in team's activity based on availability
- Handles English/Indonesian-speaking customer
Job Type: Full-time
Application Question(s):

• familiar with using the Galileo system?

Language:

• English (Preferred)

Application Deadline: 10/31/2024