General Overview of the job:

• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community-building efforts with our consumers and partners
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on the products, and promotional campaigns, as well as troubleshoot when they have difficulties.
• To resolve consumers' and partners' problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria:

• Min D3 any major With GPA 2,75
• Min Fresh graduate and max 2 years in the same position (entry-level)
• Willing to work in the shifting schedule
• Experience in the customer service area
• Clear Articulation and good communication in Bahasa
• Sense Of Empathy
• Able to set a friendly tone (Smiling Voice)
• Good analytical skill
• Typing skill with WPM 50 & Accuracy 90%

Job Types: Full-time, Contract
Contract length: 12 months
Application Question(s):

• You must be ready to work on shifting mode following team schedule

Experience:

• Sales and Marketing: 1 year (Preferred)
• CS Frontliner/Online/ Soc Med admin / CS Live Chat: 1 year (Preferred)

Work Location: In person