Indonesia Job Openings
PT. Guardia Teknologi Indonesia (Jubelio)
Customer Support Specialist
Jakarta
CONTRACT
November 2, 2024
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
- Resolve technical issues including debugging customer sites to aid in problem resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Knowing company products inside and out so that you can answer customer questions.
- Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
- Follow up customers to ensure that their problems are resolved
- Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
- Fresh graduate with great willingness to learn welcomed to apply.
- Good proficiency in MS Office (Word, Excel, Powerpoint)
- Willing to work in night shift and weekend as needed
- The capacity to work well within a team.
- Attention to detail and logical thinking.
- The capacity to clearly explain a technical problem to a customer.
- Posses excellent problem-solving skills.
- Preferable have previous experience or skills in techs
"Hired Today.com and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money."
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