Indonesia Job Openings
Shopee
KYC and Acquisition Coordinator - Operations, ShopeeFood (Yogyakarta)
Yogyakarta
September 4, 2024
- Monitor and identify area for improvement for KYC pass rate and Agent Utilization
- Manage and oversee the end-to-end KYC process, including customer identification, verification, and due diligence.
- Maintain accurate and up-to-date records of all KYC-related activities.
- Prepare and send driver acquisition invitations and ensure all necessary information and documentation is provided.
- Maintain accurate records of all recruitment and driver acquisition activities.
- Monitor the driver acquisition tracker to ensure all new drivers are progressing through the driver acquisition process.
- Generate and analyze reports on driver acquisition progress, identifying any bottlenecks or areas for improvement.
- Create and running driver acquisition innitiatives.
- Receive and prioritize driver acquisition related escalations issue from the Customer Service (CS) team.
- Analyze and investigate issues raised in tickets to provide appropriate resolutions.
- Working and collaborate with Expansion team for driver acquisition in expansion cities.
- At least 3 years experience in operations, preferably minimum at the supervisor level from Multi National Company.
- D3/S1 Graduate from any major.
- Excellent leadership and team management skills.
- Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion).
- Having good understanding about supply and demand planning and control.
- Proficiency in english (written).
- Able to process the data from excel / spreadsheet and create on slide/PPT.
- Team player (adaptable, communicative, strategic, collaborative).
- Proven ability to work effectively under pressure and meet tight deadlines.
- Able to create creative solutions and initiative toward operation issues and empower relevant team to execute properly.
- Having good communication skills and good attention to detail and easy to engage with regional team.
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