Indonesia Job Openings

Lazada

Senior Manager, Business Solutions-Business Solutions

October 16, 2024

Location:

Indonesia

Department: Commercial

Location: Indonesia

Job Description

The Senior Manager, Business Solutions, will serve as a key strategic leader managing large or strategic client accounts within the logistics industry. You will take full ownership of client relationship management, strategic account planning, performance monitoring, and internal collaboration. A key aspect of this role is the ability to create and draft solutions during cross-functional collaboration to ensure alignment with client requirements. Fluency in Mandarin (Chinese) is mandatory, as you will be working closely with Chinese-speaking clients and stakeholders.

Client Relationship Management

Act as the primary point of contact for large or strategic clients.
Build, maintain, and strengthen long-term client relationships, aligning their goals with our services.
Actively listen to clients' needs, offering tailored solutions to address their logistics challenges.

Strategic Account Planning

Develop customized strategies for each key client to drive growth, improve retention, and resolve logistics challenges.
Collaborate with clients to forecast their business needs and align these with the company’s service offerings.

Cross-functional Collaboration & Solution Drafting

Coordinate closely with internal departments (product, operations, finance, and strategy) to ensure that client requirements are met.
Create and draft tailored logistics solutions that integrate various departments and services to meet client needs.
Act as the liaison between clients and internal teams, ensuring seamless service delivery and clear communication.

Performance Monitoring & Reporting

Track and analyze key performance metrics (KPIs, SLAs) related to service delivery, and propose actionable improvements.
Conduct regular business reviews with clients to ensure satisfaction and address potential issues proactively.

Escalation Management

Manage and resolve service-related issues, preventing escalations by taking a proactive approach to problem-solving.
Work with relevant teams to ensure prompt service recovery and maintain high levels of client trust.

Contract and Financial Oversight

Oversee contract renewals, pricing negotiations, and ensuring the financial health of client accounts.
Ensure profitability by structuring well-negotiated service agreements aligned with the company’s goals.

Job Requirements

Experience & Qualifications:

Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (Master’s degree preferred).
Fluency in Mandarin (Chinese) is mandatory.
At least 5+ years of experience in Key Account Management, Client Relationship Management, or similar roles, preferably in logistics or a related industry.
Demonstrated experience in managing large, complex client accounts, driving revenue growth, and solving operational challenges.
Experience working with cross-functional teams in a high-paced environment.
Proven leadership experience, including the ability to develop and mentor high-performing teams.
Strong financial acumen, with experience in contract negotiation and profitability management.

Skills:

Strategic Thinking & Problem Solving: Ability to develop long-term strategies and solve complex challenges with client-centric solutions.
Client-Centric Approach: Strong focus on understanding client needs and translating these into successful logistics solutions.
Cross-functional Collaboration & Solution Drafting: Proven ability to draft and create tailored logistics solutions, integrating inputs from various internal teams to meet client requirements.
Collaboration & Leadership :Proven ability to lead cross-functional initiatives and manage relationships across diverse teams.
Analytical & Data-Driven Decision Making:Competency in analyzing performance data, service KPIs, and making data-informed decisions.

Execution Excellence: A strong drive to execute plans with precision, ensuring timely delivery of services and high client satisfaction.

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