• Maintenance and Servicing Equipment.
• Plan for correct tools and parts required to perform tasks, according to all work procedures.
• Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
• Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
• Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
• Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
• Uses knowledge and experience to solve standard problems for customers.
• Understands system functionality and interactions of hydraulics / mechanics / electrics / automation / pneumatics / materials.
• Occasionally collect technical feedback in Sales Area (inputs into Database).
• Technology and automation: Set up equipment connectivity to customer network; Commission and set up onboard automation; Troubleshoot basic offboard automation and provide technical feedback to automation specialists.

• Complete maintenance reports for internal and external stakeholders. (e.g. report and document on maintenance and/or repair completed – customer visit reports.) Obtain customer authorization to invoice.
• Download control system data and upgrade software, at supervisor discretion.
• Plan to have the correct tools and parts needed to perform tasks according to work procedures. (e.g. collect service kits to perform service on machine, book special tools required etc.).

• Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
• Uses knowledge and experience to solve standard problems for customers.
• Coach customer technicians on basic servicing and maintenance principles.

• Collaborate within the Sales Area (including territories/countries etc.) with supervisor, senior technicians, and peers.
• Can be nominated for factory equipment division training if identified as a high potential.
• Give feedback based on challenges experienced in the field.
• Participate in local equipment division training and comply with the requirements of a Sandvik Maintenance Technician.
• Awareness of new product launches.

• Share knowledge to colleagues/Service Technicians while working, to build knowledge and skill levels within the service technician area.
• Understand the operation of the equipment and explain the functionality of hydraulic and electric systems to junior service technicians or customers.
• Assign simple tasks to junior staff and guide or advise them in how to do them

• Adopt a positive approach to building a sustainable Sandvik Environment, Health and Safety (EHS) culture within the workplace.
• Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers.
• Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of anyone in the workplace.
• Comply with all aspects of the Sandvik Environment, Health & Safety Policy, EHS Mining and any reasonable instructions, procedures or systems that are given in the interest of providing safe work practices in the workplace and to eliminate environmental harm.
• Identify and report any unsafe work behaviors/practices, hazards and incidents immediately.

• 4-6 Years Experience preferably who knows and has proficient experience and proven basic skills of Sandvik Equipment.
• Basic to proficient Root Cause Analysis.
• Basic Maintenance Course (BMC) certified.

• High school diploma or technical training or technical college.
• May start to specialize in equipment family i.e. LOHO etc
• Basic Equipment knowledge and skills in at least one equipment type (automation a pre-requisite): Load & Haul, Drilling and Rigging, Rock Drill Technologies, Automation and/or Rock Drills.
• i SERIES – Basic knowledge and skills in the following: Decentralized Automation - Bus Technology; Control Systems; Mechanics; Hydraulics; Pneumatics; Electrics.