Date: Oct 14, 2024

Staff-Payment & Collections

Location:ID

Department: Group B2B Customer & Business Operation

Description:

• Overseeing the collection efforts of B2B accounts receivable balances Customers, including monitoring payments and settling dispute billing
• Ensure billing collection process conducted through tele-collection and emails, Collection account management and others collection gate such as bank, Corporate payment etc
• Monitor manual payment update conducted through SIMPONI for customer who pay not use virtual account · Supervise monitoring process of payment request completion
• Provide the AVP for the aging report details with any issue on each customer per 2 weeks
• Provide the AVP for the collection activities including collection activities the MS Staff
• Ensure the process of check & monitor First Bill, First Payment Default, and Billing Dispute
• Works closely with the Billing Division to implement processes and policies that contribute to accurate invoicing
• Ensure billing/invoices have delivered and received by customer properly
• Works closely with the Legal team for legal dispute resolution matters.
• Develop and mentor team member(s) to achieve divisional objectives
• Monitor and evaluate the performance of Managed service staff
• Provide feedback to AVP for the managed service staff performance to be evaluate together with the 3rd parties.
• Serve as a company representative for external related functions In order to build good network in the industry

• Minimum Bachelor degree from reputable university with finance/management/accounting background (Master’s degree desired/preferred but not required)
• 2+ years of experience in Credit Control & Collection management
• Solid experience in business operation support best practices and implementation both technical and financial
• Solid experience in business process operation and system
• Proven experience in developing regulatory credit control, collection and Bad Debt recovery especially in B2B
• Having comprehensive knowledge of business operation support concepts and implementation
• Having comprehensive knowledge of Collection and Bad Debt recovery concepts and implementation
• Strong best practice understanding in the field of business system platform, finance and compliance in order to enhance revenue and productivity of products and services.
• Highly entrepreneurial self-starter and manager/coach by hands-on in defining objectives and producing deliverables in a fast-paced environment
• Strong leadership skills and capabilities
• Strong blend of analytical, decision-making and creative problem solving skills
• Excellent in communication, presentation and negotiation skills capabilities
• Excellent in people management and human resource development
• Proven ability to work across different functions, business units, geographies, and cultures
• Excellent written and verbal English communication