*PLEASE SEE BELOW ON HOW TO APPLY*
Reports to: Line Manager, Business Development and Leadership and Management units, Professional Development Department
Job Function: Responsible for the provision of professional and administrative services as part of a team that contributes to the Professional Development Department’s Business Development function and the Leadership and Management specialist unit.
Please note that the Professional Development Department is currently undertaking a strategic planning exercise.
Main Responsibilities:
Administration, Financial Administration and Event Coordination
1. Provide administrative and related technical support to the functional areas within Professional Development (the cross-departmental Business Development unit and Leadership and Management specialist unit). This includes administering and supporting a range of in-person and online learning and development events, materials and services to a high quality and consistent with branding protocols.
2. Contribute to the professional team of administrative support staff ensuring high quality and consistent administrative practices and arrangements and communications across the business areas.
3. Engage with specialists, associate specialists and teams to co-ordinate and provide a seamless, high-quality service to the diverse array of individual clients and client organisations across the Business Development and Leadership & Management portfolio of services.
4. In conjunction with colleagues, support the delivery of successful Professional Development events through co-ordination of room bookings, venue procurement, registration and cancellations, catering and liaison with the IPA/venue facilities and relevant services.
5. Be aware of and contribute to the achievement of the Business Plans for Leadership and Management by supporting the annual delivery schedule of events.
6. Ensure that all invoicing and purchasing is completed promptly and accurately using the relevant systems and procedures
7. Maintain and track information and produce reports including for e.g. income, direct costs, event numbers, statistics, evaluation etc. to support the work of the Department as required
8. Maintain budget records, and to assist in the compilation of information for the preparation of budgets and estimates as required
9. Contribute to the design of documentation, course and event packs and related materials.
Business Development and Client Relationships
1. Be a key member of the administrative support team for Business Development, including Central Bookings Office, invoicing, marketing, logistics and administrative support for training events.
2. Manage and respond professionally to a broad range of enquiries from clients and to track these using the CRM System and/or other system, as required
3. Support the Marketing and Promotion Manager (Grade 3), in managing the Department’s administrative systems, processes and procedures and ensure that all records, including client data are maintained consistently and accurately in line with data processing requirements.
4. Work closely with the Marketing and Promotion Manager to support the planning, scheduling and marketing of the Departments services and events including the public course schedule, weekly events and commissioned work for Leadership and Management events.
5. Ensure the collation of customer and client feedback for the various service offerings.
6. Build and maintain relationships with the client system, e.g., with training managers and those commissioning services, to ensure timely communication and excellent customer service.
7. In conjunction with colleagues, adopt a consistent approach of working with Associate Specialists, in accordance with agreed procedures and protocols.
8. Work to implement a clear and uniform approach to quality assure our services to clients including, timeframes for responding to client requests, course materials, approach to evaluation, feedback and invoicing.
9. Work closely with external stakeholders and service providers that support the delivery of client events.
Team and Department
10. Supervise administrative support staff assigned to the area, where appropriate
11. Train team members assigned to the area on the relevant systems and procedures where appropriate
12. Undertaking any other duties that may arise from time to time arise relating to the design and delivery of learning and development and consultancy services and to provide such other administrative support as may be required.
13. Work closely with other staff in the team to monitor the smooth running of systems, processes and procedures and to identify opportunities for improvement
14. Deputise for colleagues as required and represent the manager or department at meetings and events.
15. Contribute to effective communication and co-ordination across the unit.
Qualifications

• Leaving Certificate or equivalent - essential
• Diploma or professional qualification - desirable

Knowledge

• Strong working knowledge of Microsoft Office, e-mail and the web – essential
• A strong understanding of the range of programmes offered by Professional Development and the requirements for delivery of traditional, online and hybrid service models.
• A high degree of proficiency in IT skills, virtual/online delivery platforms and experience of using software packages.

Experience

• Minimum three years’ experience in an administrative role with responsibility for a variety of processes and procedures - essential
• Capacity to coordinate and schedule the work of the team to a high standard of quality and professionalism.
• Experience in training other staff on processes and procedures.

Skills

• Excellent IT skills, including Power Point and Excel and experience of designing high quality materials.
• Excellent written and verbal communication skills.
• Excellent design, presentation and layout skills.
• High standard of accuracy in both written and numerical work.
• Strong interpersonal skills and commitment to quality, delivering excellent customer services.
• Strong analytical and problem solving skills
• Ability to deal with difficult situations with tact, discretion and professionalism.

All further details in the Candidate Booklet which is available to download below.
How to Apply
Applications must be made by way of Cover Letter and CV via https://www.consciatalent.com/ipajobs no later than Wednesday 4th of December at 1pm (Irish time).
Please note the interviews for this role will be held on Monday 09 December 2025
When outlining your application, accuracy is essential. The information you supply in your application will play a central part of the selection process. If you do not receive an acknowledgement of receipt of your application, please check your junk/spam folders as email notifications may be filtered here.
If you have any queries about the role, please contact us at ipa@consciatalent.com
Job Types: Full-time, Permanent
Pay: €40,017.00-€55,785.00 per year
Education:

• Leaving Certificate (required)

Experience:

• Administrative: 3 years (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Co. Dublin, CO. Dublin