Test Triangle Software Services Pvt Ltd

Avaya Support

Dublin

FULL TIME

October 24, 2024

Role: Avaya Support
Location: Dublin, Ireland
Job Description:
  • Minimum 3 Years’ Experience providing Level 2 & 3 Support of AVAYA telephony systems
  • Understanding of help desk system and ticketing
  • Providing day to day troubleshooting
  • Expertise with Avaya PBX systems; administration, troubleshooting and adds/moves/changes.
  • Thorough understanding of VOIP, SIP, Qo S and Telephony
  • Knowledge of IP Networks, servers, VM etc
  • Strong communication skills both face to face and distance
  • Ability to create and update diagrams, documents, spreadsheets, etc.
The candidate will be expected to:
  • Support & maintain current Avaya telecom systems and services within a Global enterprise network
  • Provide end user triage and support (Elite Agents, Softphone AAf D, endpoints)
  • Perform software changes
  • Assist with installs, upgrades, & maintenance. Patches, Cerificates, capture logs, wire shark, etc.
  • Support beyond moves, adds & changes.
Qualified candidates will have relevant qualifications and hands-on experience with:
  • Avaya Aura Suite: Communication Manager, System & Session Managers
  • Avaya Session Border Controllers (PSTN, Internet, internal and external networks)
  • Avaya Agent for Desktop, One-X Devices and other UC Clients
  • Avaya Media Servers and Gateways
  • Telco provided SIP trunks and telephony services.
Appreciation of the following will be helpful:
  • Avaya AES and CTI messaging (integration with Genesys and other systems)
  • Avaya methods for call recording e.g NICE, and WFO
  • Avaya CMS Administration and CMS Supervisor
  • Avaya Experience Portal IVR
  • Proactive Monitoring Tools: Avaya SAL, Nectar Monitoring, Thousand Eyes Monitoring, or similar
  • SIP troubleshooting, Qo S and Networking
  • Internet and remote working technologies
  • Deploying various Avaya based projects.
Job Types: Full-time, Fixed term
Contract length: 6 months

Schedule:
  • Day shift
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