The Rochestown Park Hotel, Cork, is currently seeking an ambitious, dynamic & self motivated Bistro Manager for its Sutton's Bar & Bistro Operation
This is an excellent opportunity for an ideal candidate to manage the daily Bistro Operations - to drive change, implement standards, exceed customer expectations and develop a culture of service with the concept of the personal touch at its core.
Job Overview
The Bistro Manager will form part of the F&B Bar Management structure and will be responsible for the short & long term planning and management of the Bistro Operation to achieve customer satisfaction and quality service, whilst meeting / exceeding financial goals.
Key Responsibilities:

• To increase Sales - ensuring high standard of quality & service are achieved.
• To continually plan ahead and implement plans & ideas for off peak times, seasonal activities and family gatherings and occasions.
• To manage and develop a team of Bistro Food & Beverage professionals
• Oversee, monitor & control all aspects the Bistro Booking System
• Have a visible presence within the Bistro to ensure that all customer needs are consistently met.
• Resolve guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times, while maintaining the departmental and Hotel reputation. Record all feedback and strategise with departmental training plan.
• Manage and organise all training for the Bistro team.
• Ensuring the team conform to a consistent high standard of personal hygiene and personal presentation at all times.
• Driving revenues within the department, in line with the Hotel Sales and Marketing Metrics.
• Work in line with he F&B Manager in terms of l Health & Safety, HACCP and any other statutory requirements that need to be adhered to.
• Follow best practice in managing costs within the hotel while always being conscious of our corporate and social responsibility.
• Supervisor development, performance reviews, progression planning
• Employee Engagement
• Support the HR Manager & F&B Manager with Recruitment, Selection, Retention

Specific Job Responsibilities

• Team development, performance reviews, progression planning in conjunction with the F&B Manager & HR Manager
• All aspects of Cocktails (menu compilation, training, delivery of menu in Suttons Bistro
• All aspects of Food Service in Suttons Bistro, Private Dining and Room Service.
• Developing and managing promotions and staff incentives for up-selling ( e.g. wine, desserts, liqueurs, cocktails) in Suttons Bistro

Essential Skills & Attributes

• Management Skills
• Ability to plan and organise
• Attention to detail
• Knowledge of POS (Micros)
• Strong Communication Skills
• Passion for Customer Service
• Flexible and Adaptable

Desirable Qualifications / Experience

• Min 2/3 yrs Previous Experience in a Bistro / Restaurant Management role in the Hotel industry.
• Hospitality / Travel/ Tourism Management Qualification.
• Office Administration & Computer Skills
• Micros Proficient

Forward CV & Cover Letter
Job Type: Permanent
Benefits:

• Company events
• Employee discount
• Gym membership
• On-site gym
• On-site parking

Schedule:

• 8 hour shift

Application question(s):

• Are you currently in Ireland & available for an on site interview?

Experience:

• Restaurant Management: 3 years (required)

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person