Ireland Job Openings
Ergo
Business Application Support Administrator - Contract (Dublin)
Dublin
November 1, 2024
- Become point of contact to SCA users and client queries via phone and email.
- Be accountable for the life cycle of SCA issues and requests.
- Provide helpful, transparent, accurate and friendly support. Ensure knowledgeable and professional advice to aid in resolving business application issues.
- Troubleshoot, resolve and escalate requests as required.
- Liaise with the NTMA IT department and external service providers (vendors) to ensure issues and requests are dealt with in a timely manner.
- Log and monitor all requests through the Support Helpdesk software to ensure any urgent internal or external queries are acted on immediately.
- Support the business needs to meet and exceed SLAs.
- Proactively follow the escalation of incidents and problems. Communicate updates to affected parties and management in a timely fashion.
- Proactively suggest potential improvements in procedures and technologies through day-to-day work and feedback from our clients.
- Contribute to processes and procedures development relating to the Operations department.
- Manage user access and security requests in-line with best practices.
- Business user and other stakeholder liaison.
- Concise and timely status reporting.
- Support and own new business change requests when necessary.
- 3+ years' experience in a related role, supporting technical issues for clients
- Proven ability to support technical queries from our clients.
- Ability to learn new technologies through own initiative and formal training.
- A third level qualification
- ITIL qualification within the ITSM area (e.g. Incident, Problem & Change Management).
- Project Management - Ability to contribute, test and support new application developments.
- DMS (Document Management System) and Tableau skills.
- Right to work in Ireland.
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