Ireland Job Openings

Ergo

Business Application Support Administrator - Contract (Dublin)

Dublin

November 5, 2024


IT Resourcing at Ergo are looking for a Business Application Support Administrator for a 12-month contract role with a large client based in Dublin City Centre.
Reporting to the Senior Application Support Team Lead, the successful candidate will support internal and external clients for all business applications to a high and professional standard. A key component of this role will be the analysis and resolution of owned queries in a timely and transparent manner.
This is a hybrid role, based in Dublin City Centre.
What will you do?
  • Become point of contact to users and client queries via phone and email.
  • Provide helpful, transparent, accurate and friendly support. Ensure knowledgeable and professional advice to aid in resolving business application issues.
  • Liaise with the IT department and external service providers (vendors) to ensure issues and requests are dealt with in a timely manner.
  • Log and monitor all requests through the Support Helpdesk software to ensure any urgent internal or external queries are acted on immediately.
  • Support the business needs to meet and exceed SLAs.
  • Proactively follow the escalation of incidents and problems. Communicate updates to affected parties and management in a timely fashion.
  • Proactively suggest potential improvements in procedures and technologies through day-to-day work and feedback from our clients.
  • Contribute to processes and procedures development relating to the Operations department.
  • Manage user access and security requests in-line with best practices.
  • Business user and other stakeholder liaison.
  • Concise and timely status reporting.
  • Support and own new business change requests when necessary.
You should have the following experience/ skills:
  • 3+ years' experience in a related role, supporting technical issues for clients
  • Proven ability to support technical queries from our clients.
  • Ability to learn new technologies through own initiative and formal training.
  • A third level qualification
  • ITIL qualification within the ITSM area (e.g. Incident, Problem & Change Management).
  • Project Management - Ability to contribute, test and support new application developments.
  • DMS (Document Management System) and Tableau skills.
  • Right to work in Ireland.

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