Role: Cemetery Supervisor
Location: Glasnevin & Goldenbridge Cemetery
Hours: 39 hours per week +overtime
Reporting to: Cemetery Lead Glasnevin/Goldenbridge
Overview:
Dublin Cemeteries Trust seeks a Cemetery Supervisor for Glasnevin/ Goldenbridge.
The post holder will be a member of the funeral service and grounds team responsible for providing supervision of funeral services, grounds maintenance, co-ordinating funeral services including the checking process for graves and assisting with grave and memorial sales as required. The post holder will also assist with management of monument sculptors on site. The role will encompass duties primarily across Glasnevin and Goldenbridge and will work closely with and under the guidance of the Cemetery Lead (Glasnevin/Goldenbridge).
This role is a customer facing role whose key objective is to ensure that all funerals taking place in The Trust are met with outstanding customer care, compassion and excellence.
Ideal candidates will possess the following:

• Full driving license (essential)
• Previous experience in funeral services (advantageous)
• Minimum 2 years’ experience in a customer facing role (essential)
• Excellent communication skills
• Excellent interpersonal skills with a strong sense of customer care and an ability to deal sensitively with customers, including the bereaved
• Excellent problem-solving ability and initiative
• Strong attention to detail
• Excellent organisational skills
• Interest and ability to work as part of a team and ability to motivate team members
• Ability to comply with policies, procedures, codes and regulations
• Competent in IT Skills (Microsoft Outlook, Word, Excel, etc.)
• Competent in the use of CRM (customer relationship management) systems (desirable)

About Dublin Cemeteries Trust:
Founded in 1828, Dublin Cemeteries Trust group is the leading provider of Burial and Cremation services in the greater Dublin area and manages a total of five Cemeteries and three Crematoria, including an award-winning heritage site at Glasnevin, Ireland’s National Cemetery.
Dublin Cemeteries Trust is an Equal Opportunities Employer
Job Types: Full-time, Permanent
Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Experience:

• Customer service: 2 years (required)

Licence/Certification:

• Full B Driver's Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Application deadline: 18/11/2024
Reference ID: CSGG1124