GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE
Our Click & Collect and Services Team will play an integral part of the Brown Thomas Arnotts journey in reinventing retail in a genuine and sustainable way, and we’re hiring a team whose vision and style are as vibrant as our own to elevate this unique experience and redefine the future of retailing in Ireland. Don’t miss this opportunity to join an exceptional team doing extraordinary things. This will be a full time contract. Responsibilities and duties will include:
Customer Experiences

• Our luxury concierge service will enhance the customer experience through new innovation and digital services
• Introducing additional services including events and promotions throughout the store
• Building customer loyalty through attentive services and showcasing our loyalty program
• Providing a professional after sales services tailored to our customer’s individual need

People

• Working as part of a team, delivering extraordinary service to both external and internal customers
• Ensuring communication is open and clear within the team
• Contributing to store targets and goals
• Attending team briefings daily to understand targets and promotions
• Living and showcasing the behaviours associated with the Brown Thomas Arnotts people values

Services

• Being passionate and enthusiastic about products and services available
• Acquiring and updating product knowledge through supplier training, product labels, magazines etc
• Keeping up to date with new services and product launches including new pop up stores
• Promote the sustainable edit across your department
• Being knowledgeable of additional services on offer throughout the store including events and promotions

KNOW WHAT WE’RE LOOKING FOR

• Retail or Concierge experience
• Strong customer service skills
• Worked in a fast pace environment
• Effective Communication
• Target driven
• Self-motivation
• A people person
• Mid week availability

KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.