Ireland Job Openings
RelateCare Ireland
Contact Centre Agent - Onsite (Waterford) - later hours (between 1pm - 11:00pm M-F)
Waterford
FULL TIME
August 3, 2024
Job description
Integrity, innovation, collaboration, empathy and excellence are values that we ascribe to, and we are looking for individuals who reflect these values in all that they do.
We deliver excellent customer service to patients across the US and Ireland, and would love the opportunity to meet you and see if you are the missing piece of the puzzle to complete our team! There are multiple positions available, and we are already reviewing applications so that we can set up interviews.
Shift pattern:
8 hour shifts, falling from 1pm - 11:00pm Monday to Friday. Some campaigns may require a weekend rotation.
- Receiving inbound calls for general information and assistance
- Scheduling medical appointments for patients
- Ensuring the best customer service for all callers
- Resolving caller requests efficiently
- Accurately entering data into multiple systems
- Taking high volumes of calls daily and ensuring that quality checks are adhered to on all calls
- Exceptional customer service skills
- Empathy and the ability to soothe anxious callers
- Previous customer service experience (face to face or contact centre)
- Excellent communication skills, both written and verbal
- Fluent English and the ability to relay information to callers in an easily understood manner
- Ability to multitask
- Computer literacy and ability to learn new systems
- Adaptability to changes in processes and procedures
- On site parking
- Specsavers vouchers
- EAP Program through Zevo Health
- 20 days Annual leave per year
- Employee discounts
- Internal learning structure with many courses to choose from
- Internal progression opportunities – most of our support staff have started out on the phones!
Relate Care is an ISO 27001 certified company, and you are expected to comply with all relevant policies as part of your day-to-day role to ensure compliance with the standard and ultimately play your part in retention of our ISO certification.
- Bike to work scheme
- Employee assistance program
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
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