Contract Manager - Technical Facilities
Team Operations | Contract type Permanent


About Mitie


Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.


We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 - Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development - over 1,000 employees.


Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.


Our premise is simple: the exceptional, every day.


Key responsibilities:
Part of a team to ensuring service is delivered to meet contractual requirements
Ensure compliance to all regulations within the contract.
Develop annual objectives for each technician bearing in mind the geography of the region and the key sites within it.
Developing local improvement programmes that are aligned with overall business strategy and that will help the company to meet its client service commitments
Analysing KPI data to identify issues, trends and improvement opportunities.
Commercially developing the contract to grow through adding additional services and delivering additional projects
Monitoring all contract budgets, focus on meeting budget and controlling costs
Benchmarking performance data across similar contracts / industries
Agreeing and documenting performance targets and risk registers per site with relevant client and Mitie
Ensuring that there is a clearly defined procedure for rectifying any process or service that goes outside a defined set of performance criteria / limits
Attend client meetings which could be held weekly (operational), monthly (review) or quarterly (strategic) and take the lead to represent Mitie and drive for a service of excellence
Ensure that all PPM and Reactive calls, SLA's and KPI's, including the Company's set targets, are met for the contract
To support the development of new sales, ensuring continuous growth
Develop and demonstrate energy initiatives across the portfolio to improve consumption. To provide management information/reporting as required
Advocating and facilitating a mindset that encompasses fact-based decision making and collaboration
Developing and implementing effective communications plans to engage with stakeholders that are impacted by change or improvement initiatives


About you:
Holds relevant professional, technical and management qualifications, and has 5 plus years' experience
Has proven experience in the management of large P&L budgets
Experience of Total Facilities Management Encouraging Innovation and Managing Change
Experience of implementing and using a CAFM system such as Maximo
Challenge existing processes, introducing new approaches to reduce the level of risk, improve the quality and efficiency and effectiveness of processes, actively encouraging and supporting creativity in the contract
Develop effective relationships with key stakeholders through consultation, advice, facilitation of discussion and resolution of conflict.
Experience developing procedures and mobilisation of large-scale contracts.
To support the development of new sales, ensuring continuous growth
To provide management information/reporting as required
To monitor and control supplier, and sub-contractor response times and costs
Communicate effectively in writing and orally, having the ability to translate complex information including Client requirements to provide information in a way that is accessible and easily understood.
Ability to influence and persuade stakeholders/customers to accept a way forward, sometimes dealing with resistance to the proposals
Works well under pressure in a fast-paced environment


This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.


Mitie is an equal opportunities employer