Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in project management, stakeholder management and communication to Citi’s Securities Services Operations Client Implementations Team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Department Overview
Within Citi’s Services business, the Securities Services Operations Client Implementations Team is a client facing unit, responsible for ensuring the effective on-boarding of new and incremental Securities Service business – new clients, new funds or new investment markets.

Providing a principle point of contact for the client, the Implementations team deliver project management oversight and co-ordination of legal documentation, service requirements, service delivery, testing, operational readiness and migration to Citi’s Depositary, Custody, Fund Accounting, Middle Office, Transfer Agency and Execution Services platforms.

Team/Position Overview
The SSO Client Implementation Team is responsible for ensuring effective implementation of new custody, funds and fiduciary business for Securities Services Operations. Within this, the Implementation Manager is responsible for the management of complex/critical/multi-product client-facing projects, with accountability for accountable for delivery of a range services across one or more businesses/ geographic regions.

Key Responsibilities:

• Liaise with client and internal partners (Sales/Client Executive) to understand the client's service needs in order to match them to our delivery capabilities.
• Produce and manage a detailed implementation plan, using standard Citi templates and artefacts.
• Produce a detailed scope and requirements document for agreement by both the client and Citi, to be used as a baseline for implementation.
• Ensure the timely distribution, negotiation, completion and lodgment of client documentation.
• Establishes appropriate governance for projects, including cadence of internal and Client meetings to manage the project and underlying workstreams
• Manages teams with respect to on-time and proper execution of tasks, control and reporting to Senior Management.
• Ensures effective management of initiatives and projects across internal teams, including documentation and tests.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets.
• Ensures effective management of initiatives and projects across internal teams, including documentation and tests.
• Brief the operations, customer service and electronic banking teams, as well as product management and other areas as required, and agree implementation timetables with all parties.
• Co-ordinate all aspects of the implementation (Legal Documentation, Operational Documentation, Operational Setups, User Entitlements, Testing, Operational Readiness, Asset Migration and Handover to BAU Service Team) to ensure delivery in accordance with the client's requirements and agreed project plan
• Ensure appropriate operational readiness and operational sign-offs in advance of transition/launch.
• Conduct post implementation reviews with the client and the Citi units involved to monitor satisfaction and effectiveness

Experience and Skills

• A strong understanding of Securities Services and any specific experience in Custody, Funds or Middle Office.
• Strong project management skills, and practical experience delivering Client change via planning, monitoring and reporting using detailed project tasklists
• Good knowledge of Project management methodology and applications
• Must have a proven a track record in flawlessly executing client change, delivering multifaceted projects to defined deadlines and constraints
• Strong senior stakeholder management experience - Proven ability to manage successful relationships with internal and external stakeholders
• Solid analytical and documentation skills, with evidenced attention to accuracy and detail
• Strong communication skills (written and verbal) to array of stakeholder needs
• Strong risk management skills

We offer:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:
Customer Service-
Job Family:
Institutional Client Onboarding-
Time Type:
Full time-
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