Ireland Job Openings

Tomra

Customer Care Specialist (part-time)

Dublin

PART TIME

August 12, 2024

Company Description
TOMRA is the world's leading provider of reverse vending solutions for drinks containers. With more than 80,000 installations in 4 continents, our business is divided over 60 markets and is publicly listed on the Oslo Stock Exchange.
Less than 5% of beverage containers consumed worldwide are collected for closed-loop recycling. TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills, and streets. TOMRA’s state-of-the-art technology, which is used as part of Deposit Return Schemes (DRS), helps to transform society’s habits and keep valuable resources in a continuous loop of use and reuse. TOMRA’s reverse vending machines, digital solutions and service make recycling easy for the industry, system owners, retailers and consumers to contribute to a more sustainable planet.
Here in Ireland we are at a very exciting point of our journey with the DRS having gone live in February this year. As part of TOMRA’s expansion and growth initiative in Ireland we are seeking a part-time Customer Care Specialist to join our busy team on a permanent basis.

Job Description

Answer calls from customer locations
Provide hotline technical support to customers and colleagues in the field
Address and resolve customer queries
Dispatch and interact with technicians, colleagues and partners visiting sites
Coordinate onsite maintenance and repairs
Investigate customer complaints
Escalate inquiries to the appropriate team, when necessary
Pass customer feedback onto the relevant team to improve the company’s services
Deliver a professional level of service at all times, this includes orally and written to internal and external stakeholders
Provide support to the Service team on Service projects and initiatives
Work with our ERP system (IFS)
Work to team KPI’s
Work to business SLA’s
Perform setup and configurations to the machines remotely online
Continue to seek general business optimisation opportunities
Ensure you take reasonable care for your own health and safety
Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others
Ensure all incidents and hazards at work are reported accurately and in a timely manner

We operate everyday from 8:00am to 10:00pm. Most of the shifts would be scheduled between 8:00am and 6:00pm. Your normal working hours will be 22.5 hours per week on a rotational basis over 3 days from Monday to Sunday.

Qualifications

Tech savvy
Strong communication skills
Excellent customer service skills
Capable at managing multiple stakeholder expectations
Good at problem solving

Additional Information

Competitive Salary
Contributory pension scheme
Private healthcare
Annual leave entitlement starting from 21 days plus bank holidays (pro rata)

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

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