Ireland Job Openings

T-Pro

Customer Implementation Specialist

Dublin

FULL TIME

September 5, 2024

T-Pro's client implementation & support team work closely with sales, management and project teams (both internal and external) to deliver real benefits for clients, by maximising the potential of our market-leading technology. You will have direct interaction with clients and input into product development roadmap.
Are you passionate about technology in its many forms? Are you energised by interacting with people throughout the day, in person, on the phone, via email, and chat? Do you have a strong attention to detail and a desire to teach others?

How you'll spend the day...

Implementing new projects with an organised and process driven approach
Supporting existing clients to maximize the benefits of the solution
Providing feedback and suggestions to the product team to guide new features and enhancements
Enthusiastically teaching our end users how to best interact with and utilize technology; providing support as needed via face-to-face interaction, chat, email, and telephone
Resolving any issues related to our platform including software configuration, hardware support and user workflows
Authoring and editing content at our help centre
Researching new and innovative solutions to the technical challenges that arise
Learning from and educating your fellow team members
Completing other technical projects and tasks as needed

Here are some of the things we're looking for...

Fluent English-speaking and writing talent
Driver licence and own transport desirable but not essential
Interest in learning and taking on increasingly complex tasks
Ability to work individually and within a team
Customer-focused with the friendly and supportive demeanour
Independent ability to research technical problems and solutions
Strong organisational and managerial skills and detail-oriented work ethic
Willingness to work flexible/odd hours at times, based on needs and as + when required
Willingness to travel within Ireland and occasionally abroad

T-Pro provides a competitive salary, optional pension, laptop, expenses and a variety of other benefits.

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