DEB Exams are the largest provider of mock exams to second level schools in Ireland. We have an exciting new opportunity for a Customer Service Administrator.
Role: Customer Service Administrator
Reporting to: Customer Service Manager
Contract: Permanent, Full-time role with term time hours
Hours per week: Monday-Friday
Location: Exam Centre, Unit 3-4, Fonthill Business Park, Fonthill Road, Dublin 22
This position will join an already existing customer service team of four. It will report to the Customer Service Manager for day to day activities and direction.
In this role you will be providing multi-channel support to our customers using phone and email. The role of a Customer Service Representative is about supporting our customers while building long-term relationships. This is pivotal to providing the high-level service that the company is known for. You will process orders, maintain customer data, capture and handle customer enquiries/queries/complaints in an efficient manner, in addition to any other tasks deemed suitable to the role. The ideal candidate will have customer service experience and be a proactive individual who is willing to work hard and support a customer service function.
The successful candidate will carry out the following duties in line with DEB’s standards and strategic objectives.

• Build and maintain positive relations with schools and school personnel and record account information via phone calls and emails
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Work with customer service team to ensure proper customer service is being delivered of orders and queries regarding these orders
• Effectively communicate with other departments within the company to ensure the customer satisfaction with product
• The duties of this role are not limited to the above and may vary from time to time.

DEB Exams maintains the right to review and adjust when and if required.
Knowledge & Skills

• Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience - proven ability to build positive relationships with key stakeholders and colleagues at all levels
• Ability to be methodical, flexible and capable of undertaking multitask driven work
• Excellent attention to detail
• Strong IT skills and any experience with the implementation of new technologies desirable
• Excellent written and spoken communication skills
• Have significant level of customer service or clerical experience

Remuneration & Benefits

• Excellent Salary (DOE)
• Flexible working and core hours operated
• Paid annual leave and sick leave
• Development opportunities across the business based on your interests
• Company Pension contributions

Job Type: Full-time
Additional pay:

• Signing bonus

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have an interest in working in graphic design?

Experience:

• Customer service: 1 year (required)

Work Location: In person
Application deadline: 30/09/2024
Expected start date: 18/10/2024