Ireland Job Openings
Lough Rea Hotel and Spa
Day Porter
Loughrea
FULL TIME
October 31, 2024
The Hotel: The four-star Lough Rea Hotel & Spa is a member of the Só Hotel group, comprising of 91 guest bedrooms that also boasts one of County Galway finest function rooms. Additional outlets include excellent Bar and Restaurant facilities that produces some of the finest dining experiences in the west of Ireland, our luxurious Shore Island Spa and magnificent Roof Top Garden with its own cocktail bar overlooking Loughrea Lake and the Galway countryside.
Responsible: As the Day Porter, you will be responsible for providing our guests with exceptional customer service, Conference & Banqueting set up and any other duties requested by Management.
MAIN RESPONSIBILITIES
- Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
- To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
- Assist guests at all times and ensure all guests receive a genuine, warm, friendly, courteous welcome during their stay.
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
- To deal with customer complaints in a professional and courteous manner in accordance with company procedures. Provide speedy resolution of guest’s queries or problems and report guest feedback to manager on duty.
- Flexible work schedule required
- Setting up, clearing down and cleaning of the Conference & Banqueting Centre's and Meeting Rooms (working alone for long periods of time).
- Assist in the clearing and cleaning of the roof top and all Public Areas of the hotel (working alone). Ensure all cleaning schedules are adhered to on a daily, weekly and monthly basis.
- To report on duty on time in accordance with hotel grooming standards.
- The highest possible standard of personal hygiene, dress, appearance, body language and conduct are maintained at all times.
- To attend all statutory or hotel training sessions when required by management.
- To provide support where necessary in other areas of the hotel or carry out any other reasonable tasks as requested by management.
- To maintain own working area, tidy and in good shape.
- To report defective materials and equipment to appropriate individual.
- To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
- Fire Procedures
- Health and safety at work
- Security regulations
- To maintain good liaisons and communications with management and all other departments.
- Proven experience as a Day Porter or similar role.
- Must be flexible for Early & Late shifts.
- Outstanding communication skills
- Good understanding of useful computer programs.
- Available midweek
- Employee discount at Só Hotel group properties.
- Career development and progression opportunities.
- Food allowance.
- Employee Assistance Programme
Benefits:
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
- Do you live in Ireland?
- English (required)
- Ireland (required)
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