Ireland Job Openings
Dental Care Ireland
Dental Receptionist
Claregalway
FULL TIME
August 28, 2024
Our Practice has a friendly and experienced team in place - Dental Care Ireland have been awarded 'Employer of the Year' in the recent Irish Dentistry Awards and we are now also 'Great Place to Work' certified.
The Dental Receptionist is responsible for providing excellent service to our Patients. The Receptionist will work in close partnership with the team, take instruction from the Dentist and Practice Manager and have the ability to take ownership and responsibility for policies and procedures in the practice, as set out by Dental Care Ireland and other regulatory bodies.
Tasks and responsibilities
- Providing excellence in customer service.
- Greeting and registering patients on a day to day basis at the reception desk.
- Providing information and reassurance to patients about their treatment.
- Handling, recording and resolving patient complaints in line with company guidelines.
- Phone and email management throughout the day.
- Daily cashing up exercise for the practice.
- Appointment book management to ensure maximisation of working hours.
- Providing support to clinicians by sending prescriptions, referral letters, x-rays etc.
- Performing any local administration tasks such as filing/scanning/lodgements/postage etc.
- Payor claim administration for GMS/PRSI/VHI/De Care..
- Eligibility checking - claims and ensuring accuracy of claim forms.
- Tracking of claims - payment reconciliation.
- Running daily, weekly and monthly reports from Exact.
- Completion of various spreadsheets for accounts purposes (i.e. cash sheet, trackers etc).
- Key holder duties.
- Assisting the practice manager to achieve agreed company KPIs.
Essential
- Leaving Certificate or equivalent.
- At least 1 year of work experience in a receptionist role.
- Fluent in written and oral English.
- Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and mail.
- Dental/medical background.
- Excellent customer facing skills.
- Ability to handle patient complaints or issues on a day to day basis.
- Ability to work as part of a team.
- Flexibility and adaptability to be able to deal with varied tasks.
- Strong patient focus.
- Empathy.
- Excellent communication skills.
- Flexibility.
- Honesty and Integrity.
- Access to Wrkit Discounts and e Learning.
- Annual Performance Related Salary Uplifts.
- Annual Training & Summer BBQ.
- CPR Certification.
- Education Sponsorship Available (T’s & C’s apply).
- Team Christmas Party.
- Employee Refer-a-Friend Scheme.
- Bike2Work Scheme.
- Tax Saver Travel Scheme.
Job Types: Full-time, Permanent
Additional pay:
- Overtime pay
- Bike to work scheme
- Company events
- Employee discount
- On-site parking
- Monday to Friday
- No weekends
- Dental receptionist: 1 year (preferred)
- Ireland (required)
Reference ID: DRCLAREGALWAYFT
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