Administrative
Grade V
€49,706 - €59,456 (2nd LSI)

Annual Salary
Waterford
Permanent

Job Summary

ROLES AND DUTIES OF ESTATE & TENANCY MANAGER

Role:

The Estate & Tenancy Manager is a key role within the Housing Dept. It provides a visible Council presence within social housing estates, helping to support tenants/communities and build a positive tenant/landlord relationship. By ensuring good standards of tenant behaviour are maintained, it helps create a positive living environment for all. It is a proactive role, where problems are addressed early with a view to quick resolution. The post is permanent and based in Waterford City.

Primary Duties:

• Meet with every new tenant at sign up stage.
• Work in a proactive manner to build relationships with tenants, provide support and advice and ensure full compliance with the tenancy agreement
• Be a visible presence on Council estates and carry out regular site inspection visits
• Proactively monitor estates to ensure good standards of estate management
• Ensure early re-possession of abandoned housing units.
• Deal with reports of Anti-Social behaviour in line with the Council’s ASB Policy and Standard Operating Procedures
• Ensuring all breaches of the tenancy agreement are addressed and resolved (eg. Deal with undeclared occupants, unauthorised developments, property neglect, waste build up etc)
• Work with internal Council departments in an effort to resolve tenancy breaches i.e. rents, environment, housing welfare.
• Work with external agencies as required; eg. Gardai, TUSLA, HSE, DEASP
• Work in compliance with all Council policies and procedures (Lone Working, H&S etc et

Other Duties:

• Meet & liaise with other agencies, Council Departments & Council members on council estate/property issues
• Provide Assistance & advice to housing allocations team
• Reporting of Child Protection issues in line with Council protocol
• Report/attend Municipal District meetings as required, including out of hours meetings.
• Operate CRM & liaise with Environment & Roads re same.
• Attend joint Housing/Environment Enforcement team meetings re tenancy issues
• Attend Tenancy Case Management team (housing) meetings
• Support to Housing Welfare Department re tenants welfare issues including call out to tenants homes with Housing Welfare Officer
• Liaise and meet with elected members on estate/property issues
• Work with HSE, Community Gardaí, Dept of Social Protection, St Vincent de Paul, Focus Ireland, etc. on various estate/community issues
• Assist older & vulnerable tenants to link in with relevant services

• Establishing & support set up of residents associations within Council housing estates/streets

• Support and encourage capacity building for residents associations so they can take responsibility for their estates and develop a senses of ownership
• Facilitate first meeting of R.A. if required
• Administration of Residents associations grant schemes e.g. Set up grant
• Act as point of contact with residents associations/groups for any planned maintenance or remediation works

• Work with & support community development groups on various community projects within Council housing estates/streets

• Liaise with residents groups, Community groups, Council Departments, tenants & other agencies to enhance the physical and social infrastructure of estates that will help improve services and enhance the quality of life for all residents.
• Arrange Community clean –ups, Information days, Safety awareness workshops, Family fun days, Garden competitions (to encourage pride of place)
• Support National Pride of Place projects
• Work with SICAP, WAP, PPN, etc on community based initiatives within council estates

• General Duties

• Report directly to the Senior Staff Officer
• Manage own administration
• Attendance at Team Meetings
• PMDS
• Progress Reports
• Input into Anti Social Behaviour Strategy & any other policies as required
• Input in to Estate management policy and practice
• Implementation of the Council’s policies & objectives
• Attending training as required
• Other duties as required.

ESTATE & TENANCY MANAGER (HOUSING)

Qualifications & Particulars

1. Character
Each candidate shall be of good character.

2. Health
Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

3. Education, Training, Experience
Each candidate must, on the latest date for receipt of completed application forms for the office:

• Have a good standard of Education,
• Have proven organisational and administrative experience,
• Have good motivating and communication skills,
• Have a valid full clean drivers licence,
• Have satisfactory knowledge and/or experience working in Community or Social Housing related area or other related disciplines,
• Have satisfactory knowledge of all or any relevant legislation and its application in a Social Housing/Community context; &
• Be Computer Literate.

Human Resources Department