A fantastic opportunity to join the team at Diamond Coast Hotel as Front Office Manager. This role reports directly into the General Manager.


About The Diamond Coast
Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.


The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.


Role/Responsibilities:

• To check the arrival list, conference guest list and VIP list and inform appropriate individuals of returning guests, VIPs and special guests.
• To confirm dinner times and to ensure that allocation of rooms are correct for each group by liaising with Head Housekeeper
• To manage the city ledger and liaise with accounts department
• To manage group reservations in conjunction with FO Manager
• To oversee the training progress of the reception team
• To create weekly rosters and to approve hours in Time Point
• To review charges posted on management account, ensure that the dockets are signed by HODs and that the account is cleared daily
• To ensure that the POS transfer is cleared by senior receptionist
• To manage Review Pro, review and respond to guest feedback
• To demonstrate a working knowledge of all services and facilities of the hotel and effectively assists the hotel's guests
• To handle difficult situations effectively using a proactive approach to respond to negative comments and complaints, ensure use of the 100% guest service standard and that the Front Office Manager is notified as soon as possible for appropriate follow up

Requirements:

• Have a minimum of 2 years experience at a similar property and at manager level in a busy hotel environment.
• Fluent English and excellent communication skills
• Flexibility in working hours as role includes mornings/evenings & weekends, public holidays
• Excellent attention to detail in delivering customer care standards
• Excellent communications skills.

Perks and Benefits of working at The Diamond Coast

• Very competitive salary
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
• Cycle-to-work scheme

About Windward Management
The Diamond Coast Hotel is managed by Windward Management.


Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,200 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners