The Branch Lead will manage a team of three customer advisors and will have responsibilities such as ensuring the team is meeting its monthly targets, is managing its compliance and quality requirements and is duly reporting the same in the required format.
The Role

• Supervision of the branches new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed within a timely manner.
• Oversight of quality and regulatory standards across all client interactions.
• Ensure that all required reporting and month end processes are completed in a timely manner.
• Engage with colleagues across the branch network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Managers.
• Oversight of the team’s performance, ensuring ongoing feedback takes place with each team member.
• Cascade company and team relevant updates.
• Co-ordinate induction of new entrants into the team.
• Facilitate knowledge transfer across the team.
• Identify opportunities to streamline processes/ activity to provide efficiencies and an enhanced customer experience.

The Person will be:

• An enthusiastic & committed team player who will lead by example
• Self motivated, flexible, determined & target focused
• A Strong communicator
• Must have relevant insurance qualifications e.g. CIP

Skills / experience:

• Experience & knowledge of the general insurance broking environment in both new business & renewals
• Strong interpersonal skills
• Time management and organizational skills
• Ability to focus and execute key business drivers in line with departmental strategy
• Analytical, creative & driven

Job Types: Full-time, Permanent
Pay: €35,000.00-€45,000.00 per year
Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Employee discount
• Sick pay
• Wellness program

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• The Cornstore, St. Augustine Street, CO. Galway H91X0Y9: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• CIP qualification (required)

Work authorisation:

• Ireland (required)

Work Location: In person