Overview: Post Title:
Grade IV Officer Out Of Hours
Post Status:
Temporary, Specified Purpose Contract, Part-Time
Department:
Accident & Emergency
Location:
Beaumont Hospital & Affiliated Sites
Reports to:
Manager for the Out of Hours Service
Salary:
Appointment will be made on Grade IV Scale (€34,256- €50,202, LSI1 €51,733, LSI2 €53,304) at a point in line with Government pay policy
Hours of work:
Closing Date:
12 Noon on 24th October 2024


Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.


A panel will be formed as a result of this campaign for Grade IV Officer from which current and future, permanent and specified purpose vacancies may be filled.



Responsibilities:

• Ensure the efficient and accurate registration of patients
• Manage all internal and external telephone enquires professionally
• Interview/financial assessment of patients awaiting admission
• Chart retrieval and management when requested
• Undertake mandatory training and maintain it consistently
• Ensure that objectives are met and service levels maintained
• Support the stocking, preparation and issuing of hospital documentation (correspondence, reports, etc.) to the highest standard to ensure quality and accuracy
• Ensure that archives and records are accurate and readily available
• Maintain confidentiality of documentation, records, etc.
• Maximise the use of technology in ensuring work is completed to a high standard
• Ensure line management is kept informed of issues
• Handle general clerical duties such as filing, photocopying

• Promote and maintain a customer focused environment and notify Line Manager of any deficiencies
• Ensure that service users are treated with dignity and respect
• Act on feedback from service users / customers and report same to Line Manager
• Provide exceptional customer service to internal and external stakeholders

• Ensure active contribution to ensure even distribution of workload amongst the team, considering absence due to annual leave etc.
• Co-operate and work in harmony with other teams and disciplines

• Actively participate and support change and improvement initiatives within the service; implement agreed changes to the administration of the service
• Encourage and support co-workers
• Flexibility in order to ensure shift cover for planned or unplanned absences in the service

• Maintain own knowledge of employer policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met
• Maintain own knowledge of relevant regulations and legislation e.g. FOI Acts, GDPR
• Ensure consistent adherence to procedures within area of responsibility
• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

Selection Criteria:
Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.


Qualifications:

• Professional Qualifications, Experience, etc

Desirable:

• Proficient Microsoft Office Suite experience is required
• Good data entry, processing of information and attention to detail skills.
• Excellent customer service skills, organisational skills and interpersonal skills
• Flexibility to adapt to changing priorities, procedures and tasks.

Other requirements specific to the post:

• 
  Be able to work rostered shifts patterns evening and nights, Monday to Friday and Weekends and public holidays; to meet service needs.