Ireland Job Openings
RBK
Graduate Electrical Engineer
Dublin
FULL TIME
October 16, 2024
Role:
- Investigate and resolve technical issues reported by customers or end-users, this involves analyzing logs, diagnosing problems, and providing solutions.
- A hands-on approach with hardware and software products including handling initial diagnostics of issues reported from the marking and installation product range.
- Interact with customers primarily via email or phone. Effective communication is crucial to understand customer issues, provide updates, and guide them through solutions.
- Liaise with colleagues based in HQ to secure technical information and solutions as required by customers.
- Ongoing product training on the products. This includes understanding features, configurations, and common use cases.
- Creating and maintaining records such as internal technical service logs, product changes / discontinuations, product comparisons etc. to assist both customers and internal teams.
- Work closely with colleagues both internally and at HQ.
- Manage the escalation of complex or unresolved issues for higher-level support.
- Assist customers with product information, setup & training and offer advise on best practices.
- Being flexible to requests by management to undertake additional responsibilities as and when required.
- The role may require travel within Ireland and also at times abroad.
Core Skills/Attributes:
- Technical Qualification in Electrical, Engineering or IT Comms
- Good organisational skills
- Proven technical background with an ability to develop a deep understanding of electrical systems including hardware, software & networks.
- Ability to stay current with latest technological developments.
- Ability to work independently and as part of a team.
- Show ability to handle multiple issues simultaneously as time management and prioritization are key skills required.
- Experience in using MS Outlook & MS Teams
- Excellent level of computer skills essential with detailed knowledge of Microsoft Word, Excel, Power Point.
- Knowledge / experience with CRM systems.
- Attention to detail is essential including an ability to systematically approach problems, evaluate potential solutions, and anticipate the implications proposed actions.
- Must have the ability to clearly communicate technical information in a clear and understandable manner, to both customers and colleagues with varying levels of technical expertise.
- A clean full Irish driving license.
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