Dublin Based
Full-time Fixed Term - Maternity Cover
Office Based

Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.


Select Technology Group operates across 55 locations and welcomes 4 million customers annually.


The group's multi-channel portfolio includes:

• Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
• DID with over 55 years experience in the latest home appliance technology solutions.
• Blink 24, the group's boutique distributor.

What benefits do you get from working with us?

• Passion and drive to succeed and meet required standards and targets.
• Commission on Sales
• Fantastic Employee discounts
• Cycle to Work Scheme
• Employee Incentives and Discount Schemes
• Employee Assistance Programme (EAP)
• Extensive Training and Development Programme
• Recognition of Long Service

We are currently seeking a candidate to join our Customer Service Team supporting the group client base in both Ireland and the UK. The role is ideally suited to a candidate with exceptional communication skills, an attention to detail, a passion for great customer service and a willingness to learn. This is a fixed term role for a Maternity Cover.


Main Responsibilities:


Attend to incoming calls and manage the customer experience by answering questions, booking appointments, resolving complaints.
Handle queries also received through email and live chat
Offer support to the assorted departments within the organization as required
Maintain accurate and up to date records for all customer databases
Update customers on their service order requests and/or connect them with the Service Team, where applicable
Provide dispatch and delivery information to existing web-orders and address any concerns about delivery and dispatch.
Assist customers with concerns on order fulfilment, service requests, and any concerns they have during the course of their experience.
Process orders and conduct fraud checks.
Act accordingly as an Ambassador for the Select Tech Group and their affiliates
Handle customer feedback and assign to department managers
Create a welcoming atmosphere to our customers over the phone
Gather information for sales leads and assist in the development of the department's outbound sales strategy
Manage publicly available Select mailboxes.
Identify attempts to defraud the company through coercion and social engineering


Essential Experience Criteria:


Excellent telephone manner. You will be part of a team which is the first point of contact for all telephone customers
Experience in a customer service environment.
An ability to identify outstanding customer service and opportunities to improve problem areas
Flexibility with a positive attitude to meet team objectives
Be organised, professional, and able to work on own initiative
Experience with Apple products and service - any Apple sales or certification a bonus
Organisational skills with the ability to prioritise workloads, multi-task, and apply consistent attention to detail is essential.


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