Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.


Hospitality Manager


Job Description:
This role entails reporting to the Avoca store General Manager and taking full responsibility for all aspects of the Avoca Hospitality offering in-store. This role will cover 3 of our main stores based in Dublin/Wicklow.
We have an excellent opportunity for an experienced Hospitality Manager to join the Avoca team. The role is exciting and ideal for an accomplished and experienced manager seeking a new and challenging role. The position will report directly to the General Manager and work collaboratively with the store management team. The ideal candidate will be a passionate supporter and representative of the Avoca food brand.


The role:
Building and maintaining excellent customer relationships by understanding their changing requirements and proactively responding to meet daily customer needs.
Proactively managing the operational performance of the team to deliver the highest standards of customer service.
Leading, motivating, and training &developing the hospitality team to consistently improve and bring excellent standards of customer service.
Ensuring smooth hospitality across the store whilst maintaining the highest service standards.
Ensuring the highest standards in health and safety, food safety, and hygiene are always adhered to, implementing HACCP procedures.
Maintaining and developing excellent working relationships with all key stakeholders in the Avoca business.
Focusing on providing a consistently high standard of customer service, maintaining mystery shopper KPIs, and driving revenue.
Leadership of the management and front-of-house hospitality teams, liaising with the store head chef, Kitchen team, and store management team.
Carrying out all relevant HR duties for team management.
Being aware of changing trends and innovating in the marketplace.
Achieving and maintaining daily revenue and expenditure analysis.
Reviewing rosters for the department and ensuring all colleagues are advised of their forthcoming roster.
Equipment stock control, ordering, and monthly stock take.


Responsibilities:
Driving sales and profit conversion delivering on a P&L bottom line.
Ensuring customer service and standards are best in class.
Ensuring all hospitality colleagues are fully trained, motivated, and efficient in their duties.
Full responsibility for stock control including ordering, replenishment, storage, cycle counts, and seasonality changes.
Act as a brand guardian to ensure consistency across the breadth of our offering.
Driving innovation, embracing change, and supporting the team in the delivery of new concepts.
Ability to work collaboratively with all stakeholders in particular the Culinary and Supply Chain teams.
Working with the management team to optimise Stock, Labour, Margin Control, Sales Innovation, and Cost Management.
Full HACCP compliance and health & safety adherence throughout all product life-cycle.
Ensuring accurate and timely Employee records are inputted on our payroll system.
Providing cover for the Retail Manager when required.
Additional duties as per business requirements.


The ideal candidate should have:
An approved catering qualification at diploma/degree level and/or 5 years of industry experience, with 3 years at management or department head level.
Strong background in a high-volume hospitality, conference, restaurant, and banqueting operation.
Detailed orientation and focus on service standards with excellent people management skills.
A high degree of knowledge of Food Hygiene including HACCP and a passion for food and service.
Flexibility and the ability to work as part of a team or on their own initiative in a diverse and sometimes pressurised environment.
Strong organisational and time management skills with a high degree of flexibility.
Commercial focus, experience with budgets, and proven ability to achieve commercial targets.
Actively seeking change, self-motivation, and readiness to challenge for continuous improvement.


Why work with us?
We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:


Pension Scheme
Employee Referral Bonus
Professional Development
Family Friendly Policies
Employee Assistance Programme
Life Assurance Benefit
Health & Wellness Programmes
Cycle To Work Scheme


Avoca is an equal opportunity employer.