Ireland Job Openings

Sixt Rent a Car

Inbound Customer Service Agent

Dublin

FULL TIME

November 6, 2024

Sixt Ireland is a leading provider of car rental services in Ireland. We are a fast growing and dynamic company committed to providing our customers with a high quality rental experience. Sixt Ireland is an Irish owned and operated franchise of Sixt rent a car, one of the longest established car rental companies in the world. Sixt rent a car has been in operation since 1912.
We are currently looking for a Customer Service Assistant to join our team. Duties will include:
  • Delivering excellent levels of customer service by phone, email, social media, internal survey or any other relevant channels
  • Responsibility for monitoring in bound Customer Services queries, and responding in a timely and professional manner
  • Answer phone calls and deal with customer queries coming through to the Customer Services phone line
  • Invoice control, processing payment transactions and refunds
  • Handling of paperwork and general administrative duties
  • Auditing and reporting as required
  • Any other duties as required by your Line Manager
Role Requirements:
  • A proactive, customer-focused person, with strong written and verbal communication skills, and proven problem solving skills.
  • Strong organisational and time management skills, with a focus on attention to detail
  • Fluency in English required, other languages beneficial
  • Previous experience working with a CRM system beneficial
  • Full B driving licence, preferred but not required
Job Type: Full-time
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Licence/Certification:
  • B Driving Licence (preferred)
Work authorisation:
  • Ireland (required)
Work Location: In person
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