Matchbook Betting Exchange - Operations Agent

• Creation of sporting events/betting markets on Matchbook.com and Client platforms.
• Management of sporting events/betting markets on Matchbook.com and Client platforms driven by sporting news, subject matter experts and Customer feedback.
• Ensuring website content is in line with company, industry and gaming regulator mandated standards.
• Liaising as necessary with other teams to resolve issues or drive improvements to the Matchbook platform.
• Ad-hoc reporting/data analysis
• Retail and B2B Client Support (live chat, email and phone)
• Promotion management
• Technical Troubleshooting
• Client escalation handling
• Partner Support
• Client funds and payment management
• Assisting Compliance with KYC procedures
• Assisting the Ecosystem team with player management

• Experience in the sports betting industry is highly advantageous
• An understanding of all major sports.
• Above average analytical, planning and decision making skills.
• Microsoft Office proficiency.
• Attention to detail with a history of high work standards.
• Flexibility to work regular weekends and evenings (up to midnight).
• Excellent communication skills.
• Working effectively as part of a diverse team.
• Ability to perform duties to high standards in a high volume, rapidly changing work environment.
• Eligibility to work in Ireland