Skillnet Ireland is a business support agency of the Government of Ireland. Our mandate is to advance the competitiveness of Irish businesses through enterprise-led talent development. Skillnet Ireland partners with more than 57 enterprise bodies, providing talent development, upskilling and innovative business supports to 26,600 businesses and 97,700 workers throughout the country every year. Skillnet Ireland has been recognised as an international best-practice model by the European Commission, the OECD and the ILO, among others.
Our mission is “Helping businesses in Ireland to be the best they can be, through innovative and enterprise-driven people development”. We partner directly with companies and industry groups to ensure we understand their needs and talent priorities. We also help companies understand the future of work and how to embrace innovation, driving more successful and competitive businesses.
Skillnet Ireland is funded from the National Training Fund through the Department of Further and Higher Education, Research, Innovation and Science.
Role Overview
Reporting directly to the Operations Manager; the Operations Programme Administrator will ensure that Skillnet Ireland Business Networks and Schemes receive essential Operations support effectively to deliver maximum value to the organisation. The successful candidate will be a key member of the Operations function of Skillnet Ireland.
The key responsibility of the position is to support the operational framework of both Skillnet Ireland and the Skillnet Ireland Partner community. This responsibility also applies to the support for the internal Skillnet Ireland CRM and provider of training. The role includes the partner operating activity, related to SONRAI; Siskin; the preparation of data to assist in evaluations and the provision of financial and performance activity data to the Operations Manager to enable the proactive monitoring of Skillnet Ireland funded networks.
Key Responsibilities

Responsibilities will include (but are not limited to):
Provide financial and systems support and monitor business networks and schemes.
Deliver SONRAI Training (SONRAI is the bespoke system of record) to both the network community and to the Skillnet Ireland team.
Support for the Business Networks Annual End to End Cycle (Applications, Offers, Contracting and End of year).
Provide internal CRM support using the online ticketing service.
Documenting Standard Operating Procedures (SOP) for the various processes and to enable process improvements.
Provide timely communications and status updates to stakeholders on multiple projects.
Tracking and monitoring of funding and Key Performance Indicators (KPIs) related to the Business networks.
Loading Network approved budgets to the system of record and creating the annual funding agreements.
Answering the networks queries related to all elements on the SONRAI system and Siskin for the End of year activity.

The role will also include the support of other objectives identified by the leadership team.
Essential Knowledge, Skills and Experience

Strong communication skills (written and oral).
Good multi-tasking skills and the ability to deliver across a range of tasks and duties.
Strong Customer focus background and experience.
Advanced Microsoft Word, Excel and Power Point skills.
Intermediate data literacy (analysis, modelling and interpretation) skills.
Problem solving skills.
Experience in a dynamic environment.
Excellent relationship building skills.
Process-orientated and strives for continuous improvement.

Desirable Experience and Qualifications

1 year data inputting, system support and query management experience.
Working Knowledge of Power BI.
A third level qualification or equivalent professional experience.

Application Details
Interested candidates should send a comprehensive CV, which outlines why you should be considered for this position. Applications can only be made using the Skillnet Ireland Careers page. The closing date for receipt of completed applications is by 1pm, Friday, September 13th, 2024.
An attractive and competitive package will be offered to the successful candidate.
This role is subject to a standard probationary period, with the place of work based in Sandyford, Dublin 18.
Skillnet Ireland is currently operating a hybrid working model for individuals and roles that meet the business needs and the criteria of suitability.
Skillnet Ireland is an Equal Opportunities Employer that values equity, diversity and inclusion as we recognise the benefits it can bring to our workforce, our partners and external stakeholders.
If you require reasonable accommodation for any part of the application process, please do not hesitate to contact us.
Further information on Skillnet Ireland is available at www.skillnetireland.ie