Sky Handling Partner are looking for talented leaders with Check In Experience to join our team in Dublin Airport
***EXCELLENT CAREER OPPORTUNITIES & BENEFITS PACKAGE***
***Full flexibility required, working primarily on early shifts commencing at 3am***
***Successful candidates must be available to commence training on 4th September 2024***
Benefits of Working with SHP:

• Pension Scheme - Permanent employees with minimum one year service are eligible to join the company pension scheme with excellent contribution rates.
• Employee Assistance Programme - Provides a complete support network to employees and their immediate families with expert confidential advice on matters pertaining to Health & Lifestyle, Legal Information, Home Life and Work Life, 24/7 free of charge.
• Sick Pay Policy - Permanent employees with one year service are eligible to limited sick pay annually.
• Bike4Work Scheme - Permanent employees with one year service are eligible to apply for the Bike4Work tax saver incentive scheme.
• Employee of the Month Rewards, in all departments for above and beyond customer / safety focus.
• Long Service Rewards, for all staff that reach long service milestones.
• Preferential Banking: Bank of Ireland Dublin Airport provide preferential banking personal/car/home loan rates to Sky Handling Partner Employees.

Marsh Insurance Brokers Ireland offer Sky Handling Partner Employees discounted insurance policy rates for:

• Home Insurance
• Motor Insurance
• Travel Insurance
• Gadget Insurance
• Pet Insurance
• Wedding Insurance
• Breakdown Cover
• Car Hire Excess Cover
• Contract These positions will be permanent role with a probation period of 6 months.
• Hours you will be contracted to a minimum of 20 hours per week. You may be required to work additional hours when the operation requires it or in the event of aircraft delays / operational disruptions.

Title: Passenger Service Agent
Reporting to: Terminal Services Manager
Role: To perform the main tasks outlined in a professional and courteous manner, focusing on delivering the highest standard of customer service.
Rules: As per Sky Handling Partner Employment Contract, Company policy and procedures.
Main Tasks – Passenger Service Agent:

• To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
• To verify the validity of passengers documentation, with respect to immigration and security considerations
• Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
• Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier’s disruption procedures.
• Attending to the needs of passengers who may require special assistance
• To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
• To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.
• To meet inbound passengers and escort them to immigration through the correct channels.
• To maintain the highest level of grooming standards as per company regulation.
• Report any system errors or procedural issues that you experience to your Supervisor.
• Focus particular attention on avoiding duplicate check-in errors.
• Other duties will be assigned from time to time including assisting in other departments.

Desirable Criteria:

• Delta Airlines leaders with product knowledge and system skills.
• Currently in possession of a valid airport permit.
• Manual Handling Certificate
• Previous experience in an operational environment
• Customer Service experience

Essential Criteria:

• Minimum age requirement 18 years.
• Pass a 5-year security background check and Garda Vetting process
• Provide 2 verifiable references
• Eligible to live and work in the E.U.
• Possess good written and verbal English language skills
• Willing to work a range of shift duties in a 24 hour, 7 day a week operation
• Prepared to adhere to the SHP grooming & uniform standards

Key Performance Indicators:

• Must be fully trained and proficient in the Check-in / Boarding system SABRE.
• Excellent communication skills.
• Excellent Presentation and Grooming
• The ability to work under pressure.
• Punctuality/Attendance.
• Flexibility.

Salary: €15.00 inclusive per hour.
Shift Work Interested candidates will be required to work a range of shift duties in a 24 hour, 7 day a week operation. Shift length can vary between 4 and 10 hours and will include early starts and late finishes.
Sky Handling Partner is an equal opportunities employer
Job Types: Part-time, Temporary
Pay: €15.00 per hour
Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Sick pay
• Wellness program

Application question(s):

• Do you currently hold a GNIB card? If YES, what stamp?
• Are you attending any school/college/classes? If YES, what time do your classes take place?

Experience:

• Check In: 1 year (preferred)

Work Location: In person