Ireland Job Openings
Affidea Ireland
Patient Administrator - Mallow
Mallow
FULL TIME
October 9, 2024
We are now seeking an experienced Patient Administrator to join our team in Affidea - Mallow. This is 24 hours per week contract (Monday to Sunday)
- Excellent customer facing skills
- Ability to handle patient complaints or issues on a day-to-day basis
- Ability to work as part of a team
- Flexibility and adaptability to be able to deal with different tasks
- Responsible for providing excellence in patient service through the efficient management of patients through the clinic.
- Greeting and Registering patients on a day-to-day basis at the reception desk
- Providing reassurance and information to patients regarding their treatment
- Providing emotional and physical support to patients during treatment
- Handling and resolving patient complaints in line with company guidelines
- Performing any local administration tasks such as billing/claims/ lodgements etc
- Where relevant providing films/cd’s and receipts to patients
- Updating all records in an efficient, confidential manner with excellent attention to detail.
- It is envisaged that the Patient Administrator would be competent and flexible to work both at the reception desk and in the treatment area if required. Generally, this would mainly relate to the MRI area where radiographers may need more assistance than other modalities. The mix of location within the clinic is to be rotated equitable among the Patient Administration team in line with the best interests of the company and the patients.
Qualifications
- Leaving Certificate or equivalent
- Fluent in written and Oral English
- 1 year + administration experience is essential
- Excellent MS Office Skills
- Excellent customer facing skills
- Ability to handle patient complaints in line with company guidelines
- Ability to work as part of a team
- Strong patient focus
- Excellent communication skills
- Flexibility
- Honesty and Integrity
By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 12 months from the date of your application. After this time, it will be deleted.
If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information. to Affidea’s Data Privacy Notice for Recruitment
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