Ireland Job Openings

Affidea Ireland

Patient Administrator - Mallow

Mallow

FULL TIME

October 9, 2024

The Affidea Group is one of the most successful European healthcare diagnostics imaging companies. We have 400 staff within our Irish clinics, where the business operates diagnostic imaging and minor injuries center's around the country, offering a broad range of cutting-edge imaging technology and healthcare services to the public, insurers, employers and other organisations.

We are now seeking an experienced Patient Administrator to join our team in Affidea - Mallow. This is 24 hours per week contract (Monday to Sunday)

Duties:

Excellent customer facing skills
Ability to handle patient complaints or issues on a day-to-day basis
Ability to work as part of a team
Flexibility and adaptability to be able to deal with different tasks
Responsible for providing excellence in patient service through the efficient management of patients through the clinic.
Greeting and Registering patients on a day-to-day basis at the reception desk
Providing reassurance and information to patients regarding their treatment
Providing emotional and physical support to patients during treatment
Handling and resolving patient complaints in line with company guidelines
Performing any local administration tasks such as billing/claims/ lodgements etc
Where relevant providing films/cd’s and receipts to patients
Updating all records in an efficient, confidential manner with excellent attention to detail.
It is envisaged that the Patient Administrator would be competent and flexible to work both at the reception desk and in the treatment area if required. Generally, this would mainly relate to the MRI area where radiographers may need more assistance than other modalities. The mix of location within the clinic is to be rotated equitable among the Patient Administration team in line with the best interests of the company and the patients.

Qualifications

Essential

Leaving Certificate or equivalent
Fluent in written and Oral English
1 year + administration experience is essential
Excellent MS Office Skills

Experience

Excellent customer facing skills
Ability to handle patient complaints in line with company guidelines
Ability to work as part of a team
Strong patient focus
Excellent communication skills
Flexibility
Honesty and Integrity

Application Process:
By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 12 months from the date of your application. After this time, it will be deleted.

If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information. to Affidea’s Data Privacy Notice for Recruitment

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