Job Description:

Our Employee Digital Experience team is seeking to develop a user experience strategy for the next generation of Workplace benefits platform. The Principal designer on this team will play a key role in facilitating complex design conversations across the enterprise and driving teams to informed decisions that help deliver world-class experiences for our Net Benefits web site and app.

WHAT YOU’LL DO:

• Join a cross-functional design team working on both strategic visioning and tactical delivery projects. Our Employee Digital Experience team develops complex experience frameworks for other design teams as well as near-term designs for current experiences. The ability to communicate clearly while helping teams make difficult design decisions in support of great user experiences is key
• Be a champion for our enterprise design strategy, helping to drive re-use, consistency, and product excellence across teams.
• Discover and understand the unique needs and objectives of our Workplace users, both in the US and globally; use that knowledge to facilitate conversations, help set priorities and make challenging design decisions.
• Work with enterprise-wide product teams to ensure cohesiveness and connections across initiatives.

HOW YOU’LL DO IT

• By inspiring the team to dig into customer needs, motivations, and behaviors, then apply existing and new standards to push the boundaries of how we solve user problems

• By recognizing and articulating the difference between a good customer experience and a bad one, setting a high bar for product excellence in our design community.
• By facilitating design sessions with cross-functional teams. You’ll listen and understand, give your views to the team, and help drive the process toward the best solution.
• Through the use of Figma, Teams, pencil and paper to create wireframes, journey maps, concept maps, clickable prototypes and other visual storytelling assets

WHO YOU ARE

• You have 7+ years experience as an information architect, interaction designer, UI designer or a similar role
• You have a knowledge of and passion for the latest in digital technologies and design trends, including the creation and management of design systems.
• You have trust and compassion for those around you, and understand that successful design means you can’t design without it
• You are thoughtful and persuasive, but can let go of things outside of your control
• You’ve got a sense of humor
• You enjoy collaboration and helping designs make decisions to solve problems, and are self-aware enough to know when you need quiet space
• You have a passion for the power of strategic design and have a positive, “anything’s possible” mindset.
• You’re accountable for your part, and confident with your skill, experience and expertise.
• You’re comfortable leading a design session from the front of a room or over the phone
• You can work within a structured design system, but know when that system needs to be bent or broken
• You’re curious
• You’re self-directed and process-driven, comfortable enough to “go with the flow” when needed to tackle shifting priorities and deadlines
• You’re not cynical, inflexible, or only about your portfolio
• Experience designing for multiple cultures and languages a definite plus!

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.Fidelity established an Ireland presence in 1996 and we currently employ 1,700 staff across IT and shared services, with offices in Dublin (City West) and Galway (Parkmore East). For information about working at Fidelity, visit Fidelity Investments.ie.
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact Accommodations Ireland@fmr.com.