Ireland Job Openings

Sirius XM

PSO Manager

Dublin

FULL TIME

November 6, 2024

Responsibilities: Who We Are:

Sirius XM and its brands (Pandora, Sirius XM Media, Ads Wizz, Simplecast, and Sirius XM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing Sirius XM’s vision to life every day.

We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for Sirius XM’s global Product and Technology organization.

Sirius XM’s new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, Ad Tech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for Sirius XM’s streaming and in-vehicle audio entertainment platforms.

How you’ll make an impact:

The PSO (Production Services Operations) Program Manager will be responsible for release and problem management for our Sirius XM and Pandora applications across the integrated services. You will also serve as an incident commander for issue resolution, stakeholder communication and process review to prevent disruptions. You must have a proven track record of program management including product definition and ownership, service definition and delivery and operational implementation.

What you’ll do:

Execute enterprise-wide release management, including preparing ceremony with engineering and product for discovery, definition, planning, and implementation review
Collaborate with the Product Operations team in launch operations execution, planning/process standardization, and communications/learnings
Partner with product, engineering, IT and Security to define and maintain service level configuration database to provide reference for incident resolution and release communications
Execute enterprise-wide incident command to drive resolution for production disruptions, and review model that improves upon technical issue resolution and stakeholder response
Execute problem management, including Identifying root cause of incidents and partnering with engineering to implement preventative measures
Improve program focus on ensuring operational excellence and maturity at scale
Drive a culture of innovation and be an agent of change.
Cultivate a culture that rewards aggressive pursuit of innovative solutions to problems
Be responsive to the business in proposing and developing new products and services

What you’ll need:

Bachelor's degree in computer science, engineering, or equivalent work experience
Minimum 3-5 years of operations experience within the media solutions space
Minimum 2-4 years of program management for operational enablement
Exceptional written and verbal communication skills, with the expectation of preparation and presentation to executive leadership
Ability to lead team meetings with a clear agenda, goals/objectives and detailed follow-up

Our goal at Sirius XM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Sirius XM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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