Responsibilities

Key Responsibilities:

• Involvement in all aspects of the Customer Service process
• Manage customer enquiries, quotations and orders
• Ensure that customer queries are acknowledged and proactively managed in a timely manner
• Process quotations, orders and supplier purchase orders
• Work closely with Order Management in expediting orders
• Work with our Valve Repair Department in scheduling repair works orders based on customer priorities
• Develop and maintain excellent relationships with existing and new customers and supply chain
• Engage with other internal departments as required
• Generate internal reports for management as required
• Ad-hoc duties as required
  

Skills / Qualifications

Attributes Required:

• Integrity – a team player, also welcoming the challenge of working on his/her own initiative
• Flexibility – demonstrated strong project management skills, with an ability to work in a busy and collaborative team environment
• Excellence – the capability to think laterally and provide innovative solutions

Experience Required:

• At Induchem Group, diverse candidate backgrounds, experiences and perspectives are valued
• Customer Service, order management/processing, or similar associated experience is key