This role is based in Road Logistics department, reporting into the Dublin Road Logistics Manager.
Purpose of the Role

• Working on your own initiative and also being a key player in the Road team to offer

solutions in a timely and efficient manner to the end customer to ensure all aspects of operation.

• are completed with accuracy and quality.

• To be a positive face on Kuehne+Nagel and to develop excellent relationships with customers.

• The role will ensure that the department operates to “Best in Class” quality standards and in an environment of conscious improvement.

• Follow all Kuehne+Nagel’ s overland procedures.

• The role is to comply with company health & safety and GDP Pharma Guidelines.

• Day to day operations in busy office environment to include dealing with customers/customs clearance /invoicing/creditors/& other reports and administration duties.

• Trailer Planning , transport and distribution within Ireland and Europe.

• Be aware of the importance of following the Good Distribution Practice for Pharma products along all the supply change and following all the SOP concerned with the products, if concerned.

• Delivery and collection scheduling and dealing with carriers/hauliers/subcontractors and third parties.

• Foster and develop good relations with both existing and potential customers to ensure retention and growth.

• Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.

• Develop in depth knowledge of all aspects of the role to ensure full ownership.

• Deal with all customer phone sales and/or customer queries.

• Establish a good working relationship with the road logistics department and its customers.

• Ensure that all tariffs are kept up to date on the system.

• Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.

• Proactive participation and adherence to the company QSHE system.

• Delivering excellence in quality and customer service every time.

• Managing your performance via Key Performance Indicators as discussed with your manager.

• Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.

• Promote KN positively with customers through high quality of work, excellent communication,pro-active approach and positive attitude.

• Supporting other operations by having flexibility around working in different locations.

• Respond to all queries in a timely manner with accurate and complete information

Job Types: Full-time, Permanent
Additional pay:

• Performance bonus

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Swords, CO. Dublin
Application deadline: 18/10/2024
Reference ID: Road Logistics Forwarder -DUB