1. Purpose of the Role
 The role is working on your own initiative and also being a key player in the sea freight team to offer solutions in a timely and efficient manner to the end customer to ensure all aspects of operation are completed with accuracy and quality.
 To be a positive face on Kuehne+Nagel and to develop excellent relationships with customers.
 The role will ensure that he department operates to “Best in Class” quality standards and in an environment of conscious improvement.
 Follow all Kuehne+Nagel’ s sea freight procedures.
 The role is to comply with company health & safety and GDP Pharma Guidelines.
2. Key Results/Accountabilities expected from the Role
 Day to day operations in busy office environment to include dealing with customers/customs clearance /invoicing/creditors/& other reports and administration duties..
 Be aware of the importance of following the Good Distribution Practice for Pharma products along all the supply change and following all the SOP concerned with the products, if concerned.
 Delivery and collection scheduling and dealing with carriers/hauliers/subcontractors and third parties.
 Continued development of core exports products, dairy/reefers/SRM.
 Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.
 Foster and develop good relations with both existing and potential customers to ensure retention and growth.
 Develop in depth knowledge of all aspects of the role to ensure full ownership.
 Deal with all customer phone sales and/or customer queries.
 Establish a good working relationship with the sea freight department and its customers.
 Ensure that all tariffs are kept up to date on the system.
 Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
 Proactive participation and adherence to the company QSHE system.
 Delivering excellence in quality and customer service every time.
 Managing your performance via Key Performance Indicators as discussed with your manager.
 Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
 Promote KN positively with customers through high quality of work, excellent communication, ro-active approach and positive attitude.
 Supporting other operations by having flexibility around working in different locations.
 Report all non conformities to your Manager.
 Respond to all queries in a timely manner with accurate and complete information.
Experience & Expertise
 Freight forwarding industry certification. Preferable to have excellent multi modal Freight & Logistics understanding
 Experience in a similar position in the past and distribution expertise.
 Experienced in updating the tariffs.
 Used to work Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
 Proactive participation and adherence to the company QSHE system.
 Delivering excellence in quality and customer service every time.
 Familiar with managing your performance via Key Performance Indicators as discussed with your manager.
 Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
 Excellent communication skills and ability to escalate internally in a correct manner. Strong written communication skills are crucial.
 Highly proficient in Microsoft Office (Excel, Word and Outlook).
Job Types: Full-time, Permanent
Pay: Up to €1.00 per year
Additional pay:

• Performance bonus

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• What is your salary expectations?

Experience:

• Sea freight: 2 years (required)
• Logistics: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Park, Swords, CO. Dublin
Application deadline: 03/12/2024
Reference ID: Seafreight Forwarder